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Form of workJob Description
Beach Cities Orthopedics is a busy integrated orthopedic clinic with three offices in Manhattan Beach, Torrance, and San Pedro. We are seeking full time front desk receptionists to work in one of the 3 locations, more information available during our interview process. Seeking an enthusiastic team player to work Monday to Friday and on Saturday's as needed.
Key Responsibilities:
- Greets all patients and visitors to ensure a friendly, welcoming and professional clinic atmosphere
- Checks in and registers patients in a timely manner, entering demographics and verifies patient insurance information
- Explains financial requirements and collects payments for office visits and clinic procedures
- Schedules patient appointments, canceling and or rescheduling if necessary.
- Coordinates with clinic staff to ensure a positive patient flow and waiting room experience
- Reviews patients paperwork at check-out, facilitates post visit follow-up appointments and coordinates any outside diagnostic testing
- Responds to patient inquiries and completes assigned tasks timely
- Answers telephones, forwards telephone messages, manage faxes, copying and scanning as needed
- Provides back-up support to the other offices such as Torrance and San Pedro as necessary
- Other duties as assigned.
- Verbal and written communication skills to interact clearly with patients and other employees
- Organization skills to keep accurate records and find important information quickly
- Time management skills to prioritize and complete a side variety of tasks throughout the day
- Patience and listening skills to respond appropriate and interact positively with upset patients
- Interpersonal skills to create a pleasant experience for all patients, such as being personable and attentive
- Be firm about collecting payments from patients
- Checking in and checking out all patients for appointments
- Give paperwork for patients to fill out, collect insurance, gather any important documents and electronic health records
- Optimizing provider schedules and patient satisfaction with efficient scheduling
- Answering emails and other electronic messages as required
This employer participates in eVerify.
