Front Desk Receptionist

Invictus II Cigars is rebranding under new ownership. We are looking for a Front End Receptionist for day shift. The hours are:

Monday, Wednesday 4PM - 8PM,

Thursday, Friday 4PM - 9PM.

Additional hours and weekend options are also possible on an as needed basis.

Responsibilities

• Greet and welcome customers as they enter the lounge and assist with cigar/hookah selections.
• Provide customers with hookah and signature cocktail menus
• Share information about special offers (pairings, happy hour deals, etc.), and answer any questions the customers may have.
• Engage with customers to ensure they are happy with their cigar and/or hookah selection(s) and drinks.
• Respond to customer concerns and assist with resolution.
• Answer phone
• Take detailed notes from customers inquiring about reservations for events to ensure that bar manager has all necessary information when following-up with the customer.
• Stay abreast of menu changes, daily specials, and upcoming events.
• Take a genuine interest in learning about cigars, terminology, and types (preferred, but not mandatory).
• Demonstrate a consistent commitment to providing great customer service.
• Assist with opening and closing duties (depending on scheduled shift).
• Keep the lounge area presentable by emptying ashtrays, spot sweeping, wiping down tables, and spot cleaning the bathrooms.
• Other duties as assigned.

Minimum Qualifications

• Must be at least 21 years of age prior to date of hire.
• High School Diploma or equivalent.
• Hospitality industry experience or training a plus.
• Beverage industry certifications (i.e. TIPS or TAMS) a plus.
• Experience working independently with minimal supervision.
• Ability to provide extraordinary customer service while unsupervised.
• Extremely reliable as it relates to working scheduled shift(s) and arriving on time.
• Willingness to work additional shifts if coverage is needed.
• Positive, engaging personality and professional appearance.
• Must possess basic math and computer skills.
• Willing to handle money and credit cards while processing transactions accurately in a POS system.
• Exceptional interpersonal and communication skills.
• Strong task and time management abilities.
• Ability to stand, walk, bend, etc. for extended periods and lift to 25 lbs.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Ability to commute/relocate:

• Waldorf, MD 20601: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 2 years (Required)
• Host/Hostess or Greeter: 1 year (Preferred)

Work Location: In person