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Form of work
SalaryWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Report and issues to management
- Patrol the hotel exterior and interior
- Responsible to manage safety of hotel, guests, and employees
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist, Security or similar role
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $16.75 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Night shift
- Weekends as needed
- Weekends only
Experience:
- Customer service: 1 year (Required)
Work Location: In person
