Front Desk Receptionist

Qualifications:

• Previous experience of at least 2 years as a Front Desk Receptionist at a healthcare facility is required, preference is given to those that have worked at an office of optometry.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff
• Flexible, nimble and agile mindset with the ability to wear multiple hats
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment
• Team player who is willing to collaborate to provide the best patient experience
• Computer Savvy with excellent oral and written communication skills
• Professional attitude and ability to problem solve and respond to patient service requests

Responsibilities:

• This role reports to the Office General Manager
• Provide patients a personalized check in / out process experience that creates a timely, seamless, and positive experience
• Highly knowledgable in insurance plans to help verify and educate patients on options as they check in / out for appointments
• Highly knowledgable in patient EMR systems
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Job Types: Full-time, Part-time

Pay: $19.00 - $25.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount

Healthcare setting:

• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Vienna, VA 22180: Relocate before starting work (Required)

Work Location: In person