Address
Form of work
SalaryReceptionist 3pm-11pm, Every Other Weekend
For over 35 years, North Hill, a not-for-profit senior living community located in Needham, Massachusetts, has provided vibrant living opportunities to people 65+ by offering a host of hospitality, wellness and health care services. The Receptionist – Pines Edge Skilled Nursing Facility (SNF) position is responsible for attending to visitors and dealing with inquiries on the phone and face to face in regards to daily operations, resident matters, and pertinent communications in regards to Pines Edge Skilled Nursing Facility. This position reports to the Director, Healthcare Services with a matrix to the Director of Nursing.
Job Specific Duties:
- Creates and maintains an enthusiastic and positive environment. Maintains presence at reception desk to ensure prompt customer service and safety of all residents within the reception area and exits. Ensures sign in and out in designated logs.
- Answers telephone calls promptly and appropriately. Transfers calls and take messages as required.
- Assists Residents with telephone communication as necessary.
- Receives inquiries and releases information in accordance with established policies and procedures while maintaining confidentiality at all times. Maintains the confidentiality of all resident care information.
- Maintains a current file/listing of residents by name and room number, department extensions, key team members.
- Greets all visitors and residents warmly. Manages incoming mail for the households.
- Support resident move-in and move-out process through chart prep and labeling. Maintain a supply of charting materials at all times.
- Provide administrative support for PE to include daily census; resident information and business office administration.
- Provides necessary census information to appropriate parties and departments via email including date and time of arrival, suite number and resident’s name.
- Books appointments for residents.
- Posts daily staffing summary per regulation and daily schedule.
- Ensure the distribution of daily newspapers.
- Alerts Medical Record Coordinator of physician arrivals; provides physician with their individual folder located at the reception desk for signatures.
- Assists with scheduling as needed as well as providing household assistance as needed.
- Maintains accuracy of Wander guard picture book with Admissions Coordinator.
Required Education and Experience:
- High School diploma or equivalent.
- 2 years general office experience.
- Must be able to speak and understand English.
- Must enjoy working in a supportive role
Additional Eligibility Qualifications
- Proficiency in PowerPoint, Excel, and Word
North Hill offers:
Low patient ratio
Free meals
Competitive shift differential
Free parking
Free on-site fitness center
State-of-the-art work environment
Employee referral program
Health & Dental Benefits401(k) with company match
Career Development Training
Tuition Reimbursement
North Hill is committed to providing equal opportunity for employment and advancement to all team members and potential team members. North Hill does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/ or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations.
