Front Desk Receptionist

Front Desk Agent

Duties:
- Greet and welcome guests in a friendly and professional manner
- Register guests and assign rooms, ensuring all necessary information is obtained
- Answer phone calls and direct them to the appropriate department or individual
- Assist guests with inquiries and provide information about the hotel's facilities and services
- Handle guest check-ins and check-outs efficiently and accurately
- Process payments and maintain accurate records of transactions
- Maintain a clean and organized Front Desk area
- Manage reservations and update availability in the computerized system
- Coordinate with housekeeping to ensure rooms are ready for guest arrivals
- Assist with administrative tasks such as filing, data entry, and photocopying

Skills:
- Experience within hospitality or medical office role is a plus
- Proficiency in computer applications, including calendar management software and Microsoft Office Suite
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Knowledge of office management procedures and basic accounting principles (e.g., QuickBooks)
- Excellent communication and interpersonal skills to interact with guests, colleagues, and management
- Ability to handle difficult situations with professionalism and remain calm under pressure
- Attention to detail and accuracy in handling guest information and financial transactions
- Basic clerical skills such as typing, filing, and record keeping
- Previous experience working at the Front Desk or in a customer service role is preferred

Join our team as a Front Desk Agent where you will play a vital role in providing exceptional customer service to our guests. As the first point of contact, you will create a positive impression by delivering outstanding hospitality. We offer competitive pay rates, opportunities for career growth, and a supportive work environment. Apply now to join our team!

Note: This job description is intended to provide an overview of the responsibilities and skills required for this position. It is not exhaustive, and additional duties may be assigned as needed.

Job Types: Full-time, Part-time

Pay: $17.00 - $19.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Experience:

• Customer service: 1 year (Required)
• Hospitality: 1 year (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Relocate:

• Knoxville, TN 37902: Relocate before starting work (Required)

Work Location: In person