Front Desk Receptionist

Located on Olympia’s East Bay waterfront, the Hands On Children’s Museum is the leading play-based, early learning institution in Southwest Washington and the most visited children’s museum in the Pacific Northwest hosting 300,000 annually (excluding pandemic). Our mission is to stimulate curiosity, creativity and critical thinking skills through rich, interactive learning experiences. We believe that all children deserve respect and the opportunity to learn regardless of their ability to pay which is why the Museum works hard to serve more than one-third of its visitation through a robust suite of Access programs.

Voted a “Best Place for Kids” for more than a decade, the Museum offers a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center and nature play space, Arts Studio, MakeSpace for tinkering and inventing, café and gift shop. Our award-winning education programs including camps, workshops, preschool, parenting classes, field trips, community outreach and family support programs.

We are looking for reliable, flexible, positive, and outgoing team members to join our Front Desk team. Our Front Desk Receptionists will cheerfully greet & interact with visitors, sell memberships and education programs, and process admissions and reservations for Museum programs & events.

Candidates must have weekday and weekend availability. These are part-time positions and hours vary depending on museum programming and visitation demands, so dependability and flexibility are a must.

Requirements:
Previously demonstrated excellence in customer service and the ability to work in a fast-paced environment are a must for this fun, front line position. Other requirements include:

• HS diploma required.
• Minimum 1-2 years of customer service and cash handling experience.
• Attention to detail and accuracy.
• Strong verbal and interpersonal skills.
• Proficient using Microsoft Office.
• Experience with Point-of-Sale or retail software and answering phones a plus.
• Database experience; CRM (Constituent relationship management) software experience i.e Blackbaud, Emu.

Workplace Values
Achieving our mission requires great people who actively demonstrate our core values.

When applying, please submit a cover letter, resume, and 3 professional references.

Compensation & Benefits: As a leading non-profit, we offer competitive compensation, medical, dental and vision coverage, an Employee Assistance Plan, paid time off, paid holidays, a 401(k)-retirement plan, and special perks including museum passes and membership, discounts on preschool, camps, in the Museum Store and Café, and paid parking. Benefits vary by number of regularly scheduled hours worked, length of employment, and employment status. See benefit details for this position at https://www.hocm.org/about-us/job-opportunities/#pattern6\_3.

Hands On Children’s Museum exhibits, education programs, and employment are available to all without discrimination.

Job Type: Part-time

Pay: $16.50 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person