Front Desk/ Receptionist

Pivotal Forensic Accounting & Audits (formerly Manning & Assoc.) is seeking a vibrant Receptionist/Marketing Assistant to become a valuable member of our team. This role is crucial in delivering exceptional front-line customer service and supporting our ongoing marketing initiatives. The ideal candidate will possess a blend of administrative proficiency, marketing savvy, and outstanding interpersonal skills.

Responsibilities:

• Manage Communication: Handle incoming and outgoing phone calls with professionalism and courtesy.
• Customer Interaction: Assist walk-in customers and visitors, ensuring a welcoming and organized lobby environment.
• Administrative Support: Execute daily administrative tasks to maintain the firm's seamless functionality.
• Marketing Contribution: Conduct market research, analyze consumer feedback, and contribute to marketing strategy development.

Online Presence:

• Maintain the company's online presence by creating and posting engaging content on the website and social media platforms.
• Marketing Materials: Create marketing literature, such as brochures and press releases, to enhance the company's market visibility.
• Client Communication: Foster direct communication with clients, building and nurturing trusting relationships.

Qualifications:

• Customer Service: Previous experience in customer service.
• Marketing: Social media and online marketing knowledge is preferred.
• Interpersonal Skills: Strong interpersonal skills with the ability to communicate effectively with customers and colleagues.
• Independence: Proactive self-starter with the confidence to work independently.
• Office Skills: Proficient in clerical tasks, PC usage, and general office skills.
• Software Proficiency: Excellent knowledge of MS Office, marketing software, and online applications, including CRM tools and online analytics.
• Education: High School diploma; a relevant field is a strong advantage.

Additional Requirements:

• Driver's License: Possession of a valid driver's license.
• Transportation: Reliable transportation to and from work.

If you are an enthusiastic and organized individual with a passion for customer service and marketing, we invite you to join our team at Pivotal Forensic Accounting & Audits.

Apply now to be part of a dynamic workplace where your skills and contributions make a significant impact.

Job Type: Part-time

Pay: $22.00 - $24.00 per hour

Schedule:

• Day shift

Experience:

• Customer service: 2 years (Required)
• Microsoft Office: 2 years (Required)
• Microsoft Excel: 2 years (Required)
• Social media marketing: 1 year (Required)
• Multi-line phone systems: 2 years (Required)
• Phone etiquette: 2 years (Required)

Ability to Commute:

• Tacoma, WA 98407 (Required)

Work Location: In person