Front Desk Receptionist

Organization Overview:

Hearth, Inc. is a non-profit organization dedicated to the elimination of homelessness among the elderly population of Greater Boston and beyond. Hearth is unique in its development and operation of permanent, service enriched housing with services specifically designed to support formerly homeless elders to age with dignity. In addition, Hearth’s Outreach team provides housing placement, case management, and advocacy for elders who are homeless or at high risk of homelessness. www.hearth-home.org

If you are looking to work for an organization where you can truly make a difference, Hearth is the place for you! If you want to improve the lives of formerly homeless adults and help them to maintain permanent housing, join our team. Learn how your talents can help us achieve our mission so many elders have a place to call home.

Diversity and Inclusion

Hearth believes in Elder Equity. Aging is a part of living. Every human has the right to a safe place to call home. Hearth is committed to ending elder homelessness through welcoming and inclusive services. This begins with a board and workforce that celebrates and honors differences. Elder homelessness is a tough issue that will only be ended by a response all of us believe in and respond to. Aging and Homelessness do not discriminate, and neither does Hearth.

Hearth requires all employees to be fully vaccinated for COVID-19 plus the recommended booster(s).

Position Overview

Hearth's Supportive Housing at Four Corners has an immediate opening for a Front Desk Receptionist. The Front Desk Receptionist works as part of the program team to maintain a safe and welcoming environment for all building tenants. This position reports directly to the Program Manager.

Schedule

• Monday – Friday 8:00 am - 4:00 pm

General Responsibilities:

• Maintains positive, welcoming, service-oriented environment for Hearth residents and all people entering Hearth.
• Staff Front Desk, answer phone, and check in visitors.
• Maintain security of building by monitoring security camera.
• Assist tenants with questions and simple tasks (see below under Tenant Interaction)
• Respond as necessary to emergency situations.
• Coordinates communication among tenants, staff and property management.
• Provide assistance to the Program Manager as needed.

Specific Duties and Responsibilities:

• Answer phone, transfer or record pertinent messages as necessary.
• Check messages on main phone line regularly and route messages as appropriate.
• Greet and direct visitors entering and leaving the building in a courteous and professional manner. Ensure that visitors sign “in” and “out” of the visitor’s logbook.
• Maintain Front Desk communication log with pertinent information on an hourly or as needed basis.

Tenant Interaction

• Listen to and assist tenants as needs arise with simple tasks (doors, elevators, bags, cabs, lock-out etc.)
• Report noticeable differences in tenant moods or behavior to the Program Manager.
• Uses supportive, proactive, interactive techniques in relating to tenants.

Security/Emergency Response

• Maintain building security by monitoring Front Desk security cameras.
• Monitor safety of common areas.
• Monitor tenants' emergency call system.
• Respond to emergencies as needed for all building tenants by calling the appropriate emergency personnel (e.g. 911/police, fire department, ambulance or other emergency assistance).
• Responsible for understanding and assisting in executing emergency procedures if necessary, such as evacuation due to fire, water damage etc.
• Maintain working knowledge of alarm system as well as the location of the first aid kit and red alarm stations and fire extinguisher on each floor.
• Fill out incident reports as necessary.

Personal Attributes

• Excellent interpersonal skills
• Strong problem solving and creative skills.
• Exhibits sound judgement and makes informed decisions based on accurate and timely analysis.
• High level of integrity and dependability.
• Strong sense of urgency and has results orientation.

Qualifications

• High school diploma required and College degree desired.
• Must have prior Front Desk and administrative/office management experience
• Experience or strong desire to work with the elderly and individuals with mental/physical disabilities.
• Excellent verbal and written communication skills.
• Ability to work independently.

Benefits

• Health Insurance: Blue Cross Blue Shield
• Dental Plan: Blue Cross Blue Shield
• Short-term disability and Long-term disability coverage
• Life Insurance
• 401(k) matching plan
• Flexible spending accounts
• Generous Earned Time Benefit

Hearth is an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dorchester, MA 02121: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Office management: 1 year (Preferred)

Work Location: In person