Position Summary:
The Front Desk team member is our Patient Experience Specialist. This team member will support the practice by displaying a positive and professional image to patients visiting our clinics. These team members will be responsible for the check-in and check-out of patients, answering phones, scheduling and confirming appointments, performing patient information updates, insurance verification and authorizations, and collecting payments.
Job Type: Full-time, On Site with the ability to travel to multiple locations in the area
Reports to: Team Leader
Responsibilities:
- Welcome and greet all patients and visitors, in person or over the phone.
- Register new patients.
- Update existing patient demographics each year.
- Responsible for inputting very detailed information regarding the patient using multiple computer screens with 100% accuracy.
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
- Initiate tasks via EHR when necessary to enlist the assistance of other team members to resolve the patients request and/or concern.
- Reach out to supervisor for support when needed or unsure.
- Secures patient information and maintains patient confidence by completing and safeguarding medical records and keeping patient information confidential.
- Verify insurance eligibility and obtain insurance authorizations through electronic resources.
- Work-up schedules prior to appointment to ensure prior authorization was obtained.
- Collect patients out of pocket liability (co-pays, co-insurance & deductibles).
- Check patients out and reschedule per doctor's instructions.
- Responsible for keeping the reception area clean and organized.
- Protects patient confidentiality by making sure documentation is scanned correctly into patients Electronic Medical Record.
- Maintain Front Desk office inventory and equipment thorough the inventory control system.
- Maintain cleanliness and upkeep in all patient areas to include but not limited to: Coffee bar, waiting room(s) and restroom(s).
- Adapts to multiple and rapidly changing priorities and deadlines.
- Help patients in distress by: responding to emergencies, anticipating patient’s anxieties and answering patient’s questions.
- Schedule tests, scans and outside appointments for patients as necessary.
- Communicates all add-ons, delays, cancellations, and no-shows to other clinical staff.
- Performs other general administrative tasks as directed by team lead.
Qualifications & Skills:
- High school diploma or GED required; Associate degree or higher preferred but not required.
- Minimum of 1 year relevant experience and/or training, or equivalent combination of education and experience in a medical receptionist/customer service role.
- Proficient in computers and relevant software applications and practice management technology including electronic recordkeeping.
- Exceptional interpersonal communication skills (both verbal and written) with a positive tone and welcoming body language.
- Confident and capable of communicating with patients inside and outside of the company.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Familiar with HIPAA regulations.
- Works well under pressure and maintains a sense of urgency, displays professionalism, discretion, and tact.
- Excellent organizational and time management skills.
- Maintains composed demeanor, pleasant, polished, and professional appearance.
- Positive attitude and customer-oriented approach are priorities for this position.
- Exercises good judgment, uses discretion, keeps personal and personnel matters confidential, and keeps supervisor and HR apprised of employee-sensitive issues.
- Ensures clinic processes are moving forward, maintains smooth workflow, and takes initiative as appropriate.
- Good problem-solving skills coupled with the ability to work independently, productively, and effectively manage concurrent tasks within a rigid time schedule required.
- Dependable, punctual, and reliable with an excellent attendance track record.
- Keep supervisor and co-workers up-to-date on issue and project status.
Preferred Experience:
- Experience with electronic scheduling system and electronic medical records (EMR).
- Working knowledge of healthcare insurance.
Work Environment & Physical Demands:
- Work is performed in a medical office setting.
- Physical demands of position: must be able to sit for long periods of time, must have manual dexterity to work computer systems and keyboard.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Experience:
- Medical terminology: 1 year (Preferred)
- Computer skills: 5 years (Preferred)
- Customer service: 1 year (Required)
Work Location: In person