Medical Receptionist/Front Desk

Position: Medical Receptionist

Note: The schedule for this position is Monday - Friday 8:00 a.m. - 5:30 p.m. with rotating weekends. The schedule may also include occasional nights.

Medical Receptionist Job Description:

The clinical receptionist will be responsible for all aspects of patient visit coordination including monitoring patient scheduling and maintaining visit documentation. The receptionist’s role is instrumental in the clinic’s promise to deliver quality customer service and maintain superior patient satisfaction.

Necessary Qualifications:

• Experience in a healthcare environment preferred
• Ability to multi-task in a fast-paced, high stress environment
• Very strong written and oral communication skills
• Ability to build friendly rapport with children and their parents

Position Responsibilities:

• Effectively handle all communication with patients by phone; record bookings, coordinate suppliers’ requests and forward all consult related calls to doctors and nurse
• Manage daily schedule for physicians; book reasonable number of appointments (mix between well and sick), determinate optimal visit length per patient.
• Prepare files for triage and doctor visits; manage optimal order of patient visits based on emergency walk-ins, latecomers and regularly scheduled appointments
• Manage patient visits within clinic: assist with subsequent scheduling, distribution of forms, directions to triage and doctors’ rooms, complaints, etc.
• Contact patients by phone for scheduling reminders and receive feedback on cancelled appointments
• Receive and file clinical, lab, and x-ray results for the clinic after the physician has reviewed and initialed.
• Arrange patient transfers and discharges from the hospital
• Welcomes and greets all patients and visitors, in person or over the phone
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the reception area clean and organized
• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information
• Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff
• Responds to inquiries by patients, prospective patients, and visitors in a courteous manner
• Notify the office manager if any supplies or office equipment are in need of ordering or replaced.

Protects patient confidentiality, making sure protected health information is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended

Job Type: Full-time

Pay: From $13.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Uniform allowance
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Pediatrics

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Extended hours
• Holidays
• Monday to Friday
• Night shift
• Overtime

Experience:

• Front desk: 1 year (Required)
• Phone etiquette: 1 year (Required)
• Patient service: 1 year (Preferred)

Work Location: In person