Front Desk Receptionist

Erlanger Express Care is seeking a friendly, compassionate, and organized Front Desk Office Administrator to join our healthcare team in Chattanooga, TN. The Front Desk Office Administrator will be responsible for providing assistance to our patients and other visitors, maintaining organization in our office, and ensuring that our environment is welcoming, calm, and quiet for our patients and their families.

ESSENTIAL RESPONSIBILITIES:

· Greet patients, vendors, and other visitors to our medical center

· Answer patient questions and provide assistance when necessary

· Answer the telephone and redirect calls to the appropriate staff member, and respond to voicemails in a timely manner

· Utilize our medical office software to schedule new and follow-up appointments for our patients

· Register new patients and update necessary records

· Distribute forms and paperwork to patients and then check them over to ensure that required fields are completed appropriately

· Process patient payments in office

· Maintain confidentiality of all patient records

· Ensure that the waiting room environment remains quiet, calm, and welcoming

· Uphold the positive reputation of our medical center by always treating visitors in a friendly, welcoming, and compassionate manner

REQUIREMENTS AND QUALIFICATIONS:

· Medical Office Experience and Health Insurance Verification

· High school diploma or equivalent

· Must be flexible with shifts and able to work Monday-Friday 7am-8pm and weekends

· 2+ years of experience working as an administrative assistant or in a relevant role

· Friendly and compassionate disposition

· Excellent organizational and time management skills

· Strong interpersonal communication skills

· Dedication to maintaining confidentiality of all patient records

· Any offer of employment is contingent upon the successful completion of a background check investigation and pre-employment drug test.

Benefits

• Paid Time Off (PTO)
• 401(k)
• Medical
• Dental
• Vision
• Company paid Short Term Disability and Life Insurance
• Voluntary Life

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person