**Shift: 8:30 am - 5:00 pm**
Position Summary / Scope of Responsibility:
The Front Desk Receptionist provides the first professional, knowledgeable, and caring impression for patients. The Front Desk Receptionist provides outstanding customer service by greeting patients promptly and in a welcoming manner, either in person or over the phone. Responsible for coordinating the daily administration of physicians, staff, visitors, and patients at a healthcare facility. The Front Desk Receptionist schedules appointments, answers patient inquiries, monitors stock and supplies, and ensures all patient information, including billing, is documented fully and accurately.
Primary Responsibilities:
The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.
- Creates a welcoming atmosphere by greeting and attending to patients upon arrival in person and over the phone and notifies providers of patient arrivals.
- Maintains appointment schedule in an efficient and accurate manner to avoid overlap and optimize patient satisfaction and provider schedules.
- Manages multiline telephone system efficiently and politely, minimizing hold time.
- Ensures availability of treatment information by retrieving and updating patient records.
- Verifies financial records and collects patient charges while filing and expediting third-party claims.
- Obtains patient identification and insurance information and assists patients with completing needed documentation, insurance information, and billing questions.
- Proactively communicates efficiently and collaboratively with providers, nurses, medical assistants, and any other related staff to ensure a team awareness of scheduling, patient details, and potential service delays.
- Performs all duties in compliance with local, state, federal laws, and CAO policies and guidelines.
Reporting Relationships:
The Front Desk Receptionist reports directly to the Front Office Manager.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Relocate:
- Ijamsville, MD 21754: Relocate before starting work (Required)
Work Location: In person