Address
Form of work
SalaryJob Responsibilities:
- Greet patients with a friendly smile and positive attitude
- Answer high volume phone calls in a fast paced environment
- Answer, forward, and screen phone calls
- Ensure to respond to all missed calls, voicemails, and emails
- Establish and maintain high-quality standards: Make sure the reception and front area is organized, neat, and all products are stocked up in their cases
- Ensure coffee station is clean, the coffee machine is refilled with water and coffee beans, as well as stocking up the mini-fridge
- Answer phone calls in a professional manner and explain spa services to patients
- Schedule, monitor appointments and resolve appointment conflicts
- Prepare the office for proper opening and closing
- Notify staff of any patient cancellations or arrival of any unscheduled visitors
- Alert staff when a scheduled patient arrives
- Manage the schedule and flow of the office
- Track and handle all payment of services
- Manage patient check-in and input their confirmed arrival into the system
- Required Skills:
- Ability to operate basic office equipment: fax machine, copy machine, and scanner
- Knowledge of computers and software programs, such as scheduling, e-mail, and word processing software
- Customer service oriented and able to communicate effectively with patients, office management, and staff.
- Exceptional written and verbal communicational skills
- Work cohesively with others in a fun and fast-paced environment
- Must be able to work well under pressure
- Hard-working, organized, detail-oriented, effective multi-tasker, and team-player
- Must be a self-starter who can work well independently as well as part of a team
- Knowledge of injectables Botox and Fillers, lasers, and other cosmetic treatments are always a plus
- Education Requirements:
- Associate’s or bachelor's degree
Experience:
- 10-15 years experience in workforce
- Customer Service: Minimum 1 year (Preferred)
- Front Desk: Minimum 3 years (Required)
Job Type: Full-time
Schedule:
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Preferred)
- Management: 3 years (Required)
Work Location: In person
