Front Desk Professional

THE LASH LOUNGE® Westlake - Crocker Park is looking for a phenomenal Front Desk Professional. We are an upscale eyelash salon chain. We take pride in creating an inviting atmosphere and giving each of our clients' excellent customer service. This candidate must be highly motivated, be able to multi-task with ease, possess excellent client service skills, have experience using MS Office and other computer software programs, and have exceptional attention to detail. This position will provide our “Gold Standard” experience to our clients by greeting them, booking appointments, assisting clients with our Cosmetic and Boutique retail sales, and maintaining a clean and inviting environment. This is not a receptionist position as it requires responsibilities above and beyond. Other duties will include selling Monthly Memberships, inventory maintenance, opening and closing tasks, and contributing to group operations. We value our positive work environment and culture, and we are looking for the right candidate who will contribute to fostering this along with our team.
Job Duties:

• Manage the appointment scheduling for Lash Lounge clients and proper handling of incoming and outgoing calls with the expected “Gold Standard” customer service level.
• Market Monthly Membership.
• Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes.
• Manage an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.
• Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, scheduling for deficiency, securing deposits, and managig the end of day cash drawer reconciliation.
• Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance to keep everything running and looking its best.
• Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.
• Educate clients on retail products’ key benefits.
• Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.
• All other duties as prescribed.
• Available to work a minimum of 20 hours per week

Skills and Qualifications:

• STRONG interpersonal verbal, writing, and listening skills.
• Ability to sell Monthly Memberships.
• Strong customer service skills and ability to work professionally with the public.
• Strong computer and phone skills.
• Initiates self-learning, exhibits insatiable curiosity and interest in self-improvement.
• Well organized, detail oriented, and able to multi-task with ease.
• Exhibits sound judgment.
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.

Salon Hours are:
Mon-Thur: 10:00AM – 8:00PM
Friday: 10:00AM - 6:00PM
Saturday: 9:00AM - 5:00PM
Sunday: Varies