Front Desk Agent

Front Desk Agent

Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist with reservations and room assignments
- Maintain accurate guest records and handle cash transactions
- Coordinate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization of the Front Desk area

Skills:
- Excellent hospitality and customer service skills
- Strong communication skills, both verbal and written
- Multilingual abilities (bilingual in English and another language preferred)
- Knowledge of hotel operations and guest services
- Familiarity with phone systems and computer software for hotel management
- Ability to handle difficult situations with professionalism and composure
- Strong attention to detail and organizational skills
- Ability to work well in a team environment

If you are a friendly, customer-focused individual with a passion for hospitality, we would love to have you join our team as a Front Desk Agent. In this role, you will be the first point of contact for our guests, providing them with exceptional service throughout their stay. You will have the opportunity to interact with people from all walks of life, ensuring their comfort and satisfaction during their time at our hotel.

We offer competitive pay, opportunities for career growth within the hospitality industry, and a supportive work environment. If you are ready to embark on an exciting journey in the world of hospitality, apply now!

Job Types: Full-time, Part-time

Expected hours: 24 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed
• Rotating weekends
• Weekends as needed

Work setting:

• In-person

Experience:

• Front desk: 1 year (Required)

Ability to Relocate:

• New Philadelphia, OH 44663: Relocate before starting work (Required)

Work Location: In person