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SalaryGrow Your Career!
Whether you're looking to start a new career or looking for a company to grow with at Atlantic Hospitality we are looking to provide 5-star Guest Service across our multiple hotel flags and need team members that are passionate about making a difference in someone's day and providing service with a smile!
Ideal Candidate Skill Set
- Attention to Detail
- Safety Orientated
- Teamwork Driven
- Computer literate
- Effective Communicator
- Punctual
- Self-Motivated
- Adaptable to Change
- Organized
JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.
DUTIES & RESPONSIBILITIES:
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Comply with quality assurance expectations and standards.
- Register guests, issue room keys, provide information on hotel services and room location.
- Answer phones in a prompt and courteous manner.
- Up-sell rooms where possible to maximize hotel revenue.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not
limited to posting all charges, completing cashier and other reports, preparing deposit for daily cash drop.
- Issue, control, and release guest safe-deposit boxes.
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.
- Identify and explain room features to guests, supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other reasonable job duties as requested by Supervisors.
- Prior Front Desk / Customer Service experience preferred.
- Must speak fluent English. Other languages preferred.
This job requires the ability to perform the following:
- Frequently standing up behind the desk and front office areas
- Move, lift, carry, push, pull and place object weighing less than or equal to 10 pounds without assistance
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently.
- Problem solving, reasoning, motivating and training abilities are often used.
- May be required to work nights, weekends, and/or holidays.
Work Area: Front Office
The statements in this job description are intended to represent the key duties and level of work being performed. They are
not intended to be ALL responsibilities or qualifications of the job.
Job Type: Full-time
Pay: $16.00 per hour
Job Type: Part-time
Pay: $14.00 - $16.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
