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Form of workFront Desk Patient Care Coordinator
Key Responsibilities:
Key Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:
Education & Experience Requirements:
Benefits:
Employees who work 30+ hours per week are eligible for the following benefits:
Key Responsibilities:
- Greet the patient and family and is sensitive to their needs.
- Scheduling of surgical cases.
- Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
- Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
- Screens, takes messages, routes incoming calls, and assists out-going calls.
- Responsible for keeping current registrations of patients, insurance companies and referring doctors.
- Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
- Confirms that a responsible adult (over 18 years) picks up the patient after his/her surgery and stays with them for 24 hours postoperatively.
- Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
- Refer charts back to appropriate staff and surgeons for completion.
- Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
- Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
- Assure that the medical record is not shown to the patient or anyone else unless the physician approves.
- Assure that all surgical charts are locked at the end of the day.
- Ensure subpoenas and record requests are handled correctly and in a timely manner.
- Ability to train and supervise new personnel for the front office area.
- Acts as a liaison between the surgical team and the patient's family.
Key Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:
- Organization: Prioritize and plan work activities.
- Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
- Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
- Task Management: Effectively juggle multiple tasks.
- Quality: Demonstrate accuracy and thoroughness.
- Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
- Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
- Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
- Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
- Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center's Policies and Procedures and HIPAA guidelines.
Education & Experience Requirements:
- Fully vaccinated against COVID-19
- High school graduate or equivalent
- General office experience preferred
- Must have current BLS certification.
- Has full command of the English language, both verbal and written.
Benefits:
Employees who work 30+ hours per week are eligible for the following benefits:
- Insurance - Medical, dental, vision, life, and long-term disability insurance
- Holidays - 8 paid holidays per year
- PTO - Accrued at a rate of 0.076924 hours per hour worked (4 weeks/160 hours per year for full-time accrual)
- 401(k) - Eligible immediately upon hire. Company match of 100% on the first 3% of an employee's contributions
