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Form of work
SalaryWho we are
Rapidly growing and one of the Pacific Northwest Regions largest providers of Respiratory and Sleep Therapy equipment, Performance Home Medical has established itself as the industry leader. We could not have experienced the success we have without the committed professionals that comprise our teams. Founded in 1995, Performance Home Medical has remained dedicated to serving our community by providing our patients with a concierge level of care. We’re able to provide this level of care because we provide our employees with a workplace environment that values open dialogue and sharing of ideas on how to best enhance our service offerings.
At Performance Home Medical, we are dedicated to improving quality of life for our patient’s by helping them breathe easier and sleep better. If you value providing exceptional patient care the way we do, then we encourage you to apply for this role.
Who we’re looking for.
We’re seeking a Customer Service Professional that understands the value of providing an exceptional Customer Service experience. You must be a strong patient advocate, who can overcome obstacles in an ever-changing healthcare landscape, who enjoys coaching/supporting patients to meet their therapy goals and you must be committed to serving our patients with the highest level of care. In return, we’ll provide you with an environment where you’ll be a valued collaborator to improve patient experience. As well, we will provide you with the guidance, training, and mentorship necessary to take your career to the next level.
- Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment or any inquires.
- Understand insurance coverage criteria to dispense correct information to the patient.
- Approach each patient in a professional and courteous manner.
- Daily scanning.
- Routing and reconciliation of undetermined tickets.
- Answer incoming phone calls in an efficient and courteous manner.
- All other tasks that may be assigned by the direct supervisor or manager.
- Will provide on the job training.
- Technologically proficient with strong computer skills.
- Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
- Responsible and reliable.
- Quick learner.
- Team player that will contribute to a professional and fun working environment.
- Skilled in the art of de-escalation when problems arise.
- Troubleshooting patient issues with equipment, in person and over the phone.
- Operate phone systems in a professional manner.
- Excellent communication skills, both verbal and written.
- Problem solver with a demonstrated track record of high performance.
- Positive attitude and a willingness to assist the team as needed.
- Highly organized and detail oriented.
- Scheduling patient appointments and assisting Clinicians as directed.
- Ability to type minimum of 30 words per min.
- Valid drivers license required
- Travel required between multiple locaitons within geographical area.
