WE ARE LOOKING FOR A FULL-TIME FRONT DESK CLERK
We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.
Please join our Guest Experience team as a Front Desk Clerk
WHAT IS EXPECTED OF ME IN THIS ROLE?
- Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
- Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
- Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
- Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
- Maintain accurate records of guest accounts, including billing information and room assignments.
- Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
- Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.
Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work® - Hyatt ranked as #16 Best Employer for 2021! and America's Best Employers For Diversity – Forbes. 100 Best Workplaces for Millennials – FORTUNE
WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY PORTLAND?
- Competitive hourly rate
- Comprehensive training and development programs to enhance your skills and career growth.
- Employee discounts on hotel stays, dining, and other services.
- Health and wellness benefits, including medical, dental, and vision coverage.
- Opportunities for advancement within the Hyatt organization.
- A supportive and inclusive work environment that values diversity and teamwork.
- Tuition reimbursement, discounted parking, complimentary colleague meals.
ABOUT HYATT REGENCY
The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.
The hourly rate for this role is $20.75 per hour
Qualifications - External
- Previous experience in a customer service or hospitality role preferred.
- Strong communication and interpersonal skills, with a positive and welcoming attitude.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in computer systems and hotel management software.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Type: Full-time
Pay: $20.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Relocate:
- Portland, OR 97232: Relocate before starting work (Required)
Work Location: In person