Front Desk Donation Processing Associate

Front Desk Donation Processing Associate

Overview

Cedarstone began in 1993 as one friend helping another establish their nonprofit. We discovered that when Cedarstone provides accounting and donation services to nonprofits, it enables nonprofit staff to pour more energy into their mission. Today, Cedarstone is an international accounting organization with 200+ clients (mainly Christian) that are changing the world!

As a Front Desk Donation Processing Associate, you’ll play a pivotal role as a welcoming face for our office’s guests, creating a positive first impression. Responsibilities will encompass supporting our donations and accounting teams, as well as efficiently processing donations on behalf of our nonprofit clients.

• Salary: Depends on experience
• Job class: PT (20 hours) or FT;
• Schedule: Hybrid schedule with some flexibility. Most work hours will be within typical business hours (Monday - Friday) with required in-office presence Mondays 8:00 AM - 12:30 PM and Wednesdays 12:00 PM - 4:30 PM.
• Benefits: Yes, if a FT direct hire
• Reports to: Donation Team Manager
• Location: Local remote and work at Cedarstone’s headquarters in Wheaton, IL
• Environment: A happy, casual place where people grow, work as a team, and enjoy their jobs

Responsibilities:

• Reception & Guest Services: Answers calls and greets visitors from donors and clients to staff in a friendly and professional manner, triaging inquiries and directing them to appropriate resources.
• Administrative Support: Performs various administrative tasks such as scanning and sorting mail for remote access, maintaining file storage systems, and assisting staff with in-office needs as assigned.
• Donation Processing: Enters and classifies new donations into donor management and accounting systems. Records donation deposits and journal entries, including donation service fees. Researches incomplete data to ensure accuracy of recorded transactions and creates and sends donation receipts to donors.

Qualifications:

• Excellent Communication Skills: Builds strong relationships with team members, clients, and donors through clear, concise, and empathetic communication.
• Customer Service Focus: Committed to providing exceptional customer service to all donors, clients, and staff, ensuring a positive first impression
• Problem-Solving & Initiative: Demonstrates a proactive approach to identify and resolve common client and donor inquiries. Researches solutions and escalates complex issues appropriately.
• Technical Proficiency: Comfortable with learning and navigating multiple software programs, including donor management, payment and accounting platforms to efficiently manage data, transactions, and inquiries.
• Organization & Time Management: Effectively prioritizes tasks, manages time efficiently to meet deadlines, and maintains a professional and organized workspace.
• Teamwork & Adaptability: Works collaboratively with colleagues, readily adapts to changing priorities, and demonstrates a willingness to train, support and flex schedule to support other team members.

Contents mentioned in this job description are not the only requirements of the position.