Job Title:
Front Desk Coordinator/Medical Assistant - Neurology - Full-TimeReq:
2023-1214Location:
Health and Wellness CenterDepartment:
NeurologySchedule:
Job Description:
- PURPOSE OF JOB: A nonexempt position responsible for performing a variety of duties dependent upon assignment. Position will be assigned based on practice need and will flex between Front Desk and clinical area based on assessment of daily needs.
- ESSENTIAL FUNCTIONS:
- Adaptable knowledge base and communication skills to perform assignment.
- Adaptable computer skills and ability to perform functions dependent upon department assignment.
- Other duties as assigned.
Job Qualifications:
- Education: High school graduate or equivalent
- Experience: Two years of health care experience, experience in applicable practice preferred.
- Other Skills: EMR Knowledge (ECW Experience preferred but not required)
- Knowledge of basic medical terminology and organization services.
- Knowledge of individual responsibilities to accurately direct callers.
- Knowledge of legal and ethical considerations related to patient information.
- Knowledge of organizations policies and procedures
- Good communication skills and attention to detail. Must be able to interact with administration, physicians and other department personnel on a daily basis.
- Skill in using computers.
- Skill in using multi-line phone system, including transferring calls and paging.
- Skill in exercising sound judgment and remaining professional at all times
- Skill in understanding patient education needs by effectively sharing information with patients and families.
- Maintaining medical assistance, clinical knowledge base.
- Ability to elicit appropriate information to properly direct patients.
- Ability to calm, or defuse irate callers and patients by working with them to identify concerns develop solutions to problems.
- Ability to multi-task and organize work for effective completion.
- Ability to be punctual and available for daily assigned work.
- Ability to learn and retain information regarding patient care procedures.
- Ability to plan, prioritize and complete delegated tasks.
- Ability to demonstrate compassion and caring in dealing with others.