Front Desk Coordinator

The Mill is a global creative partner for agencies, production companies and brands, working across all media channels and platforms.

We are trusted specialists in visual effects, creative technologies and content production Our projects include the creation of digital products and virtual experiences, as well as world class visual effects and video production.

We are a vibrant network of talented artists, producers, directors and creative technologists from multinational backgrounds. We nurture innovation, flexibility and diverse ideas across our studios in London, New York, Los Angeles, Chicago, Berlin and Bangalore. We are all united by one single ambition: To create extraordinary and memorable work that captivates and excites audiences.

We are The Mill. We create the extraordinary.

We are looking for a charismatic full time Front Desk Coordinator to join our busy team. The Front Desk Coordinator is the first point of contact for our clients calling or entering the studio, hence the person must be out-going, amenable, positive and professional. You must have the ability to recognize and welcome familiar clients, as well as welcoming those new to the studio. The Mill is a Global VFX Studio, and the successful candidate must be able to adapt and grow with the business in order to provide the best possible service to both clients and staff. As well as having clear speech and a friendly, warm telephone manner, you must have a positive attitude to working under pressure and the ability to respond quickly, efficiently and professionally to requests and enquiries. 

Reporting to the Studio Services Manager, you work with 5-8 runners, as well as liaising with our busy production team, providing a 5-star front of house and administration service. 

Responisbilities

• Greeting clients, building rapport whilst remaining professional and efficient. 
• Answers phones, directs calls to the appropriate person; notify individuals of any messages; ensures reception is consistently manned, and other FoH teams are trained to answer calls at all times. 
• Maintain daily calendar of clients attending sessions and meetings in the building - including conference room bookings. 
• Maintain a professional appearance of reception area. Greet clients and other guests in a pleasant manner and notify the appropriate person that their party is waiting in a timely fashion. 
• Liaise with Production, Runners and Studio Services Manager when clients are in the studio. 
• Order office supplies on the direction of the Studio Services Manager. 
• Manage petty cash receipts in conjunction with the Studio Services Manager. 
• Be proactive in suggesting improvements for the Studio in terms of organization, processes, decor. 
• Booking travel and accommodations for staff. 
• Help with social media/blogging and other PR requests as requested. 
• Other administrative duties as assigned. 
• Active assistance in setting up client and staff entertainment events

• Excellent verbal and written communication skills. 
• Strong client service and phone skills. 
• 2+ year of related work experience. 
• Maintain a calm, welcoming demeanor - good memory for names, voices, and faces. 
• Knowledge of Mac, Word, Outlook. 
• Ability to work well under pressure and prioritize. 
• Understanding of production and VFX production process helpful but not necessary. 
• Experience working in an advertising or media company is also a benefit. 
• Flexibility: Able to work shifts and availability for weekend work as required. This role is eligible for overtime in accordance with state and federal law. 

The pay rate for this full-time staff position is: $25/hour, which is a good-faith assessment associated with this position only and pursuant to the New York City Salary Transparency Law.

Interested in working with our team at The Mill? We love connecting with passionate talent, so even if you feel you may not meet the given requirements or your salary expectation is outside the provided pay range, please apply as we may be able to find an opportunity on our team that aligns with your background and career goals

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If you require assistance applying, please reach out to [email protected] and we'll be happy to assist. 

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