Front Desk Coordinator

Please do not call the school. We will only consider applicants that email a resume.

Hoss Lee Academy is looking for a Front Desk Coordinator. The job description is as follows:

SHIFT -

Tuesday - Saturday, 8:30am - 4pm

RECEPTIONIST JOB DESCRIPTION AND RESPONSIBILITIES
The Front Desk Receptionist will provide excellent service to guests who come in to our school as well as provide guidance and assistance with retail products. You must be aware of the importance of intention in your work on a daily basis. You must take pride in your own appearance and well-being and believe in the concept that learning never ends.

Your Job duties include:
Scheduling guest salon and spa services while implementing proper procedures on our Salon Iris Computerized Appointment System
Greeting guests
Check phone messages first thing in the morning and throughout the day
Check DemandForce every morning and throughout the day
Print Appointment Book for the Students
Make coffee in the morning for the guests and students
Assign lab monitors for each day
Maximizing books for each service professional in a fair and consistent manner
Throughout the day, update all client formulas in our Salon Iris System
Print "Customer Service" forms when time is available
Closing sales, managing inventory and encourage guests to pre-book services
Cross-service recommendations
Product recommendations
Executing standard telephone procedure using appropriate customer service etiquette
Screen all calls; we do not take sales calls
Confirm upcoming appointments
Inform future service professionals (students) of daily schedules and/or any adjustments
Resolve guest challenges, utilizing support from the assistant director when necessary
Make sure that our inventory is properly supplied at all times
Scan and restock inventory items into the Salon Iris System when they are delivered; move to storage when accounted for
Responsibility for balancing and checking cash register drawer
Always file all paperwork neatly and timely on a day by day basis
Complete your weekly checklist of job duties
Always keep your workspace area clean and presentable
No food is allowed at the Front Desk; beverages are allowed only in closed sealed containers
Water plants when necessary

Responsibilities and Other Information:
Reports to the Director
Interacts primarily with students and guests, involving the utmost in professionalism and ethics.
Interacts with staff members and management, involving the utmost in professionalism and teamwork.

Minimum Requirements:
Experience: At least one year previous experience in similar environment desired.
Excellent client service, communication and organization skills.
Pleasant attitude
Ability to manage time effectively
Ability to perform basic computer skills

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Do you have a minimum of 1 year experience in a salon or spa setting?

Work Location: In person