Front Desk Clerk

The Front Desk Clerk is responsible for greeting all guests with genuine enthusiasm and warmth upon arrival and over the phone, performing check-in procedures, scheduling & confirming appointments, coordinating guests services, collecting fees, and biding guests farewell as they leave. Provides pleasant and courteous customer service to all callers and guests, at all times.

• Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Hotel clerks will often use computers to check in guests, create invoices and manage online bookings. Opera experience a plus.
• Communication: Strong verbal and nonverbal communication skills are important as a Hotel Front Desk Clerk. Hotel clerks will use active listening skills to understand the individual needs of each customer. They will also use nonverbal skills to identify a guest’s satisfaction or dissatisfaction with their stay.
• Customer service: Customer service skills are a requirement as a Hotel Front Desk Clerk. Front Desk Clerks work with guests when checking in, checking out and when guests request information from the Front Desk.
• Problem-solving: Guests will often come to the Hotel Front Desk Clerk with problems. The ability to identify and overcome a problem can be useful in the Hotel Front Desk Clerk role.

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance

Schedule:

• 8 hour shift

Work setting:

• In-person
• Resort

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person