Part-Time Front Desk/Customer Care Associate

SUMMARY

Are you a personable multitasker with a knack for organization? The Forum is looking for a Part-Time Front Desk/Customer Care Associate to join our team. This position will be 20 hours/week between 10am-5pm, Monday - Friday, with some flexibility in the schedule. Duties involve greeting guests, managing calls, assisting with ad placements, and providing general administrative support. If you're adaptable, detail-oriented, and enjoy working in a dynamic environment, apply now to be a part of our team.

RESPONSIBILITIES

• Greet and direct walk-in guests.
• Answer telephone, screen, and direct calls.
• Assist customers with placing ads (via phone, email, or walk-In).
• Provide general administrative and clerical support, including data entry of customer payments and other information into a database.
• Adapt to new technology and software with ease.
• Support our advertising, circulation, and account staff with tasks.
• Provide support documentation for print and online advertising.

REQUIREMENTS

• Excellent written and verbal communication skills.
• Ability to handle multiple projects at once; willing to work on new projects.
• Ability to work well under multiple deadlines.
• Proficiency with computers.
• Ability to work with minimal supervision.
• A basic understanding of print and online advertising products is helpful.
• Excellent customer service skills are required.

At Forum Communications Company, our legacy is deeply rooted in harnessing the power of communication to connect and inform people in the communities we serve. Since 1917, everything we do is driven by creating and sharing information, ideas and insights.

Today, we're a leading media and technology company that's home to a family of people whose passion and purpose is fueled by collaboration and innovation. We believe in supporting each other, working hard towards common goals and having fun.

Come for the perks: Excellent employee culture, competitive pay, 401(k), company-paid volunteer time, health and wellness initiatives for all employees. Additional perks for full-time positions include: comprehensive benefits package, generous paid time off, paid holidays and paid time off for birthday, paid parental and pregnancy disability leave for qualifying employees.

Stay for the people: Family-owned and operated since 1917, development and growth opportunities, inclusive, creative culture, safe working environment, employees of all ages and backgrounds, positive collaboration.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. FCC currently does not offer employer sponsorship.