Front Desk Receptionist

Description:

Position Overview:

The Receptionist position assists patients, family members, and visitors face-to-face and with phone inquiries regarding the offered services. As the first contact for all visitors, the receptionist is friendly and welcoming, while staying on top of other assigned tasks in between.

Hours:

Monday - Thursday, 7:30 am to 1:00 pm

Duties/Responsibilities:

• Assist patients/family members/visitors with phone and face-to-face inquiries about the services offered at Heartview.
• Complete intakes over the phone on clients requesting treatment services.
• Provides administrative support to ensure efficient operation of the office.
• Answers phone calls, schedules meetings, and supports visitors.
• Exhibits polite and professional communication via phone, email, and mail.
• Provide general administrative and clerical support for patient registration and check-in.
• Make reminder calls for upcoming appointments.
• Communicate closely with clinical staff and the admissions team.
• Assist with the submission of patient insurance verification.
• Provide a professional, well-maintained area for patients, family members, and visitors entering the facility.
• Complete UAs in the lab on the evening(s) scheduled to work.
• Other duties as assigned.

Requirements:

Education and Experience:

• High school diploma, GED, or equivalent.
• Six months of experience in reception/office work preferred.

Physical Requirements:

• Ability to sit for extended periods of time and move around office space as needed.
• Visual acuity that is sufficient enough to use a computer screen for extended periods.
• Ability to utilize verbal and written communication styles clearly and effectively.
• Must be able to lift up to 30 pounds at times.

Physical requirements may vary from day to day depending on the specific nature of the work/office environment. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations can be made upon request to ensure equal opportunity for candidates and employees.

Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Qualified applicants will need to pass a background check. Heartview Foundation is also a drug-free workplace, and all potential employees are subject to compliance with the organization's drug-free workplace policy.