Front Desk Clerk

Responsible for taking care of guest requests at Front Desk/reception

Responsibility:

• Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service
• Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested
• Check guests out of the hotel in accordance with procedures; make change and post charges to guest accounts, using standards of service
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy
• Quote and be familiar with room and rate availability for current and future dates
• Accept reservations, changes and cancellations, as needed
• Work closely with the Housekeeping staff to coordinate the efficient handling of guest requests and room availability
• Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service
• Answer phones according to service standards and within 3 rings
• Complete key packets and vouchers, and to modify registration cards
• Reconcile transactions at the close of the shift and cash out.
• Have thorough knowledge of hotel facilities, hours of operation and special service codes
• Handle hotel emergency procedures and situations with maturity and professionalism
• Perform tasks and projects as delegated by the Front Office Manager
• Other duties and responsibilities as assigned
• The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests

Qualifications, Job knowledge, Experience, Skills, Abilities:

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Previous front office or hotel experience preferred
• Ability to work with computers; prefer previous PMS experience, MS office experience
• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests
• The ability to understand the tasks performed by a telephone operator, a reservation agent, and a housekeeper.
• Ability to handle cash and credit transactions
• Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
• Ability to multi task and handle stress in busy periods

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Schedule:

• 8 hour shift

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person