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SalaryJob Summary: We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you. Responsibilities: - Greet guests with a warm and welcoming demeanor - Check-in and check-out guests efficiently and accurately - Provide information about hotel facilities, services, and local attractions - Handle guest inquiries, requests, and complaints promptly and professionally - Assist guests with luggage storage, transportation arrangements, and other concierge services - Process payments and maintain accurate records of guest transactions - Maintain a clean and organized Front Desk area - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a customer service role, preferably in a hotel or hospitality setting - Strong communication skills with the ability to effectively interact with guests from diverse backgrounds - Bilingual proficiency in [languages] is a plus - Knowledge of hotel management systems and procedures - Excellent phone etiquette and interpersonal skills - Ability to handle multiple tasks simultaneously while maintaining attention to detail We offer competitive pay rates and benefits packages for our employees. Join our team and be part of creating memorable experiences for our guests. Note: All positions must be paid including internship positions.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting:
- In-person
Ability to Relocate:
- Traverse City, MI 49686: Relocate before starting work (Required)
Work Location: In person
