Front Desk Clerk

WE ARE LOOKING FOR A Full-time Front DESK CLERK

We are excited to share that Hyatt Regency Portland has an opportunity for people who love helping people.

Please join our Guest Experience team as a FRONT DESK CLERK

WHAT IS EXPECTED OF ME IN THIS ROLE?

• Welcome guests to the hotel with a friendly and professional demeanor, providing exceptional customer service throughout their stay.
• Check guests in and out efficiently, processing payments, and issuing room keys according to established procedures.
• Answer phones, respond to inquiries, and provide information about hotel facilities, services, and local attractions.
• Handle guest requests and concerns promptly and effectively, escalating issues to management as needed to ensure guest satisfaction.
• Maintain accurate records of guest accounts, including billing information and room assignments.
• Collaborate with other hotel departments to coordinate guest services and ensure a seamless guest experience.
• Assist with concierge services, including making reservations, and providing recommendations for dining and entertainment.

Fortune's 100 Best Companies to Work For® - FORTUNE and Great Place to Work® - Hyatt ranked as #16 Best Employer for 2021! and America's Best Employers For Diversity – Forbes. 100 Best Workplaces for Millennials – FORTUNE

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT THE HYATT REGENCY Portland?

• Competitive hourly rate
• Comprehensive training and development programs to enhance your skills and career growth.
• Employee discounts on hotel stays, dining, and other services.
• Health and wellness benefits, including medical, dental, and vision coverage.
• Opportunities for advancement within the Hyatt organization.
• A supportive and inclusive work environment that values diversity and teamwork.
• Tuition reimbursement, discounted parking, complimentary colleague meals.

About Hyatt Regency

The Hyatt Regency Portland is a premier hotel destination located in the heart of the city, offering luxury accommodations, exceptional dining experiences, and world-class amenities. As part of the Hyatt family, we are committed to providing unparalleled service and memorable experiences for our guests while fostering a positive and rewarding work environment for our employees. Join us in delivering the Hyatt standard of hospitality and be part of a dynamic team dedicated to excellence.

The hourly rate for this role is $20.75 per hour

• Previous experience in a customer service or hospitality role preferred.
• Strong communication and interpersonal skills, with a positive and welcoming attitude.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proficiency in computer systems and hotel management software.
• Flexibility to work various shifts, including evenings, weekends, and holidays.