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Form of work
SalaryFRONT DESK POSITION
SUMMARY: Responsible for registering guest, assign to rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant and tactful manner.
PRIMARY RESPONSIBILITES:
- Receives shift instructions and drawer from Manager and reviews Front Desk Log.
- Counts and verifies bills and coins in drawer.
- Generates current house status and pre-registration report.
- Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
- Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
- Verifies guest history information, issues guest room key, and answers guest inquiries.
- Answers switchboard promptly, relaying calls and recording messages.
- Receives and sorts incoming mail and prepares outgoing mail.
- Pre-blocks and pre-registers groups or tours as assigned.
- Receives documents and places wake-up calls.
- Post any and all incidental charges to guest folios.
- Checks out guests, finalizes folio, collects payment, and obtains guest room key.
- Resolves customer complaints, recording specific complaint information.
- Maintains and cleans immediate work area.
- Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
- Records significant information to Front Desk Log.
- Performs other duties as needed or assigned.
- Maintains compliance with company policies, practices, procedures and safety standards.
- Reports in proper uniform, which is cleaned and pressed.
- To be familiar with local competition and rates
- To attend and participate in staff meetings.
- To handle all incoming reservations and record properly.
- To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
- To handle inquiries, both phone and in person, giving property tours when at all possible.
- To perform daily, area hotel availability checks.
- Other duties as requested.
Work Remotely
- No
Job Type: Full-time
Pay: $11.25 - $12.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- On call
- Weekends as needed
Work setting:
- In-person
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
