Customer Service Representative

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or concerns. This is a great opportunity to utilize your communication and problem-solving skills in a fast-paced and dynamic environment. The position described is responsible for meeting or exceeding customer support objectives as well assisting the assigned Account Manager in his/her effort to meet or exceed sales objectives for any assigned territory, market segment, and product or service category. Successful financial performance in this position shall be attained by actively promoting and selling goods and services via the utilization of professional sales techniques, superior product/service knowledge, and the active utilization of all approved resources. Successful performance in the support role of this position shall lie in effectively assisting the assigned Account Manager in his/her effort to meet sales goals and objectives.

Duties:

• Maintain daily an accurate and up to date understanding of the assigned Account Manager’s travel plans and business activities.
• Process, confirm, monitor, and manage customer orders as they proceed through the PSG system. Communicate with all direct and indirectly assigned customers to the extent necessary to meet or exceed company objectives.
• Maintain profitable existing customer relationships via the effective use of direct contact, indirect contact, paper and/or electric/electronic resources, as well as personal initiative.
• Develop and foster a positive, collaborative working relationship with the assigned Account Manager.
• Schedule sufficient time to effectively understand the business model, objectives, and anticipated product needs of all direct assigned customers.
• Quote sales prices and credit terms based on the needs, goals, and objectives of our company.
• Shall present to existing customers marketing materials, advertising programs, new products and value-added services. If necessary, handle and process customer projections, invoices, warranties and/or quality control issues.
• Collect, disseminate, and store internally, on behalf of the company, competitor information, market news, new product information and related data as necessary to meet the anticipated needs and/or instructions of the company.
• Sell all products and process all orders with attention to profit, volume, and value-added elements.
• Convey price quotations to customers and prepare internal reports as required.
• Be aware of customer payment performance.
• Attend and participate as required in staff meetings, sales meetings, training events, and product seminars.
• Create customer sales forecasts and project pipelines as requested by the company.
• Be present and available for work and work-related activities in a manner consistent with company policy, the AGCC employee handbook, and best practices. Standard office hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. Overtime as required.
• Utilize available technology in such as manner as to maximize job effectiveness.
• Properly fill out and maintain customer profiles, company files, order forms, and documents as required.
• If required, submit the following in a timely manner: daily planner/call reports, sales plans for existing customers, forecasts, and customer activity reports.
• Submit new customer credit applications on behalf of the assigned Account Manager.
• Will be proficient in the use of computer programs and other systems to the extent necessary to effectively conduct business.
• Will analyze and monitor data to the extent necessary to effectively manage customer accounts.
• Travel as required.
• Comply with all company policies and directives.

Qualifications:

• Excellent verbal and written communication skills in English.
• Strong phone etiquette and active listening skills.
• Ability to effectively communicate with customers from diverse backgrounds. Multilingual proficiency, particularly in Spanish, is a plus.
• Proven ability to analyze customer needs and provide appropriate solutions.
• Previous experience in sales or Customer Service is preferred.

Work Environment:

• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform necessary job functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations will be made to enable individuals with disabilities to perform the tasks listed herein.

If you are passionate about delivering exceptional Customer Service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our dedicated team of Customer Service Representatives!

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Jonesboro, AR 72401: Relocate before starting work (Required)

Work Location: In person