Front Desk Associate

Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. If you have a passion for hospitality and enjoy interacting with people, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check guests in and out of the hotel efficiently and accurately
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Maintain accurate guest records and handle cash transactions
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with night audit duties as needed
- Collaborate with other hotel departments to ensure guest satisfaction

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Bilingual proficiency is a plus
- Strong organizational skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Knowledge of phone systems and basic computer skills
- Familiarity with hotel management software is an advantage
- Flexibility to work various shifts, including evenings, weekends, and holidays

At our company, we value our employees' contributions and offer a supportive work environment. As a Front Desk Agent, you will have the opportunity to enhance your hospitality skills while providing exceptional service to our guests.

Note: This is a paid position. Internship positions must also be compensated accordingly.

No phone calls, please. You must apply on Indeed.

Job Types: Full-time, Part-time

Pay: $12.00 - $15.00 per hour

Expected hours: 30 – 40 per week

Schedule:

• Day shift
• Evening shift
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Texarkana, AR 71854: Relocate before starting work (Required)

Work Location: In person