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SalaryDo you have a passion for hospitality? Apply Now and join The Hilton Garden Inn's Front Desk team!
Position: Front Desk Agent
Location: Hilton Garden Inn, Boston-Canton
Pay: $17.00/hour plus monthly monetary performance bonus
Schedule: Part Time, Weekend availability is essential
Purpose:
Our Front Desk agents ensure that all front office operations are executed in the interest of 100% guest satisfaction and exceptional financial returns. They are responsible for reviewing, correcting and reporting on business transactions that took place throughout the day. This position will be part-time.
Scope:
Our Front Desk agents are at the Front Desk and are responsible for guest service and reservations. They also provide support services for the other departments within the hotel. Guest service happens both in person and over the phone and through all stages of a guest’s hotel experience – before, during, and after their stay. Night auditors are expected to follow the established policies, procedures and guidelines set forth by the company and their manager.
Reports to:
Assistant General Manager
Education/Experience:
- 2-4 years of experience in a customer service environment
- Hotel experience is a Plus
Skills:
- Typing skills; Windows XP or newer, Work, Excel and Outlook
- Capable of working in a fast-paced work environment and perform efficiently under stressful situations
- Ability to read and write in English
- Ability to interpret written procedures and apply in practice.
- Ability to effectively deliver all required information to superiors, coworkers, and subordinates.
- Effective Communication and Listening skills
- Availability to work weekends and holidays.
- Ability to stay productive in a non-supervised environment
Benefits For All Employees:
· Discount Travel Programs: Discounted Room Rates with all Hilton brand hotels around the world starting as low as $35 a night.
Full Time Employees:
· Company participating Health and 401K
· Company paid life insurance and long-term disability
· Voluntary Dental and Vision
· Paid Vacation and Holidays
