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SalaryWhat makes Williams Hotel Group a great place to work? It’s our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it.
Here's what we have to offer you:
- Competitive Pay
- Fun place to work
- Clear path for growth and career advancement
- Hotel Discounts
- Paid Vacation
- Health Insurance Benefits
Job Summary
The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
Education & Experience
Computer experience required.- Customer Services experience preferred.
Physical Requirements
Flexible and long hours sometimes required.- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
Fundamental Requirements
Greet and welcome all guests approaching the Front Desk.- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Review Front Office log daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be familiar with all in-house groups.
- Have knowledge of emergency procedures and assist as needed.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
Williams Hotel Group is South Georgia's premier hotel operator. We are a community that cares about our team members and guests. We are committed to delivering superior service while providing growth opportunities for our valued team members.
Pay: $12 / hour
Job Type: fulltime
Education: No education required
Work location: On-site
