Front Desk Associate

Full job description

Front Desk Associate

We are seeking a customer service oriented associate for our endodontic dental practice. This role goes beyond traditional receptionist duties, as it requires a unique blend of administrative expertise and the ability to create a warm, welcoming atmosphere. If you're ready to join a small, focused, and dedicated team and deliver exceptional customer service, we invite you to apply for this unique opportunity.

Compensation:

Starting at $18 hourly pending experience

Responsibilities:

• Be the face of our practice, warmly welcoming patients in a friendly and professional manner. Offer a superior, personalized experience to our clients by anticipating their needs, providing the right information at the right time, and ensuring their comfort.
• Schedule and confirm appointments, efficiently manage patient flow, and ensure timely follow-up.
• Handle calls and emails with professionalism and efficiency, ensuring a prompt response and resolution to inquiries.
• Collaborate with the clinical team to ensure a seamless patient experience, including timely communication with the dentists, assistants, and other team members.
• Accurately process payments, explain financial options, and provide patients with billing information.

Qualifications:

• Minimum of 2 years of experience in a high-end service-oriented role, preferably in the dental or medical field.
• Exceptional communication and interpersonal skills, with an unwavering commitment to providing the highest level of customer service.
• Proven ability to build and maintain good rapport and handle matters with confidence, tact, and resourcefulness.
• Excellent computer skills with a an ability to learn new systems and applications, including experience using scheduling or practice management software.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A proactive attitude, anticipating patient needs and taking initiative to exceed their expectations.
• Familiarity with HIPAA.

About Company:

We are a small, quality focused endodontic practice looking to expand our team. We have 2 amazing doctors that practice out of locations in Savannah and Pooler, though this position would primarily involve being in the Savannah office. Our team is like family and very close knit. Benefits include a healthy work environment, 401K matching program, and paid time off. Our team looks forward to meeting you!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 38 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• Day shift

Work setting:

• In-person

Ability to Relocate:

• Savannah, GA 31405: Relocate before starting work (Required)

Work Location: In person