Front Desk Associate

We are searching for a friendly, helpful team player to be the face of Whitley Law Firm. Our next Front Desk Client Services Representative will enjoy the beautiful setting of our new offices and the camaraderie of our Raleigh team while making a difference in the lives of our clients. Competitive pay and opportunities for career growth for a team player with previous inbound phone and Front Desk experience . If you are passionate about providing outstanding customer service and enjoy working in a team environment, we would love to hear from you.

Duties

• Provide exceptional customer service to incoming callers
• Accurately route calls to the appropriate person
• Greet visitors and provide resources for their needs
• Manage Front Desk administrative tasks
• Collaborate with other team members to ensure customer satisfaction

Experience:
- 2+ years previous experience in a customer service role required
- Strong communication skills, both verbal and written
- Excellent problem-solving abilities
- Ability to work well in a fast-paced environment
- Proficient in using computer systems and software applications
- Great phone voice and inbound phone experience required

To apply, please submit your resume detailing your relevant experience. Only qualified candidates will be contacted for an interview. Thank you for considering this opportunity.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• Associate (Required)

Experience:

• Office: 2 years (Required)

Work Location: In person