Front Desk Associate

About us

Resolve Chiropractic is on a mission to change the paradigm of healthcare and elevate the standard of chiropractic care. Our unique, scientific, and gentle approach to eliminating pain makes us different from other chiropractic offices. We’re not afraid to take on even the most difficult cases, and we've earned a reputation for delivering results where others have failed.

We are focused and committed to helping people restore and maintain their health which begins with a proper functioning nervous system. We are here to empower the community by equipping them with the tools necessary to heal from the inside out. At Resolve Chiropractic we believe everyone is unique and different in their own ways. It is our job to put the puzzle pieces together and figure out the necessary strategy to allow people to live without the constraints of pain or fear.

Our Core Values:

• Do What You Say
• Patients Come First
• Win As A Team
• Setting New Standards
• Uplifting the Community

Our ideal candidate is comfortable performing a wide range of duties including interacting with clients, taking care of administrative needs, and keeping our office looking beautiful. We need someone who is organized, meticulous, and detail oriented. If you want to be a part of a small team with a critical role in keeping an office running smoothly so hundreds of patients can benefit, this job is for you!

Resolve Chiropractic is a growing patient-based clinic where every day is an opportunity to create memorable experiences for our patients. We want our patients to feel like family! As the Front Desk Receptionist/Chiropractic Assistant, you are the face of our clinic and the driving force behind ensuring our patients feel genuinely appreciated the moment they step through our doors. You’ll be the director of outstanding customer service, greeting our patients with enthusiasm, and ensuring they have an unforgettable visit.

With competitive pay and many opportunities for growth, it's the perfect opportunity for someone looking to kick-start their careers in a fun and dynamic environment.

Previous experience is ideal, but not required. We will happily train the right person for our team!

Responsibilities:

• Provide excellent customer service to all patients by creating a warm, welcoming, and memorable experience.
• Manage appointments seamlessly and promptly respond to patient messages to ensure patient satisfaction.
• Use exceptional problem-solving skills to navigate and solve issues while maintaining a calm, composed demeanor under pressure.
• Schedule doctors' appointments productively and ensure that patients are consistently attending their appointments.
• Build positive relationships with patients and resolve issues quickly and effectively to eliminate customer service issues.
• Organize the flow of the office to ensure that all appointments, paperwork, and communications are completed in a timely manner.
• Process payments, Insurance Verification, Insurance Billing
• Follow up on accounts receivable and outstanding claims
• Light cleaning (dust, vacuum, wiping down surfaces)

Qualifications:

• Your organizational skills are legendary, and you can multitask like a pro.
• Conflicts don't scare you; you see them as opportunities to build stronger connections.
• Your ability to read between the lines and respond to non-verbal cues and social dynamics is unmatched.
• You are friendly and warm - we want patients and staff to love you.
• Dependable and reliable - as a small team, every role is important. We want to be able to count on you.
• Tech savvy. We run a paperless office and rely heavily on web-based platforms.
• Problem solver. Things happen, issues come up, but as a problem solver, you’ve got it covered.

Part-Time Position but can progress into Full-Time Position

• Monday - Friday, 20-32 hours, with some schedule flexibility
• Long term - ideally at least a 1-2 year commitment, we want someone who will grow with the business

Compensation

• $18 - $24 per hour. Pay will be increased with excellent performance and experience.
• Paid time off
• Employee wellness benefits

If you are seriously interested in speaking with us about joining our team, the quickest way is to:

send your resume in PDF format to info@resolve-chiro.com with the subject "FRONT DESK ASSOCIATE - (FIRST NAME LAST NAME)." And don't forget to answer this question in the body of the email:

What excites you most about this position?

Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as requested by the employer.

Position start date: 04/01/2024

Job Type: Part-time

Pay: $18.00 - $24.00 per hour

Expected hours: 20 – 32 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Ability to Relocate:

• San Jose, CA 95129: Relocate before starting work (Required)

Work Location: In person