Front Desk Associate/Sales

We are a wellness studio looking for an engaging, fearless, outgoing personality to lead retail sales and customer service of potential clients and current members. Our business is built on Elements Wellness Program sales and we reward our team when we meet our objectives.

Our team members will earn commission for wellness plan sales and have opportunities to earn up to $200+/month in additional bonuses.

Our Brand Promise

To better the lives of everyone we touch.

** Please note that this is NOT a remote position.

Responsibilities:

• Create an exceptional customer service experience for all the clients.
• Informing all clients about the benefits of the Elements Wellness Program, a no hassle membership plan
• Following our proven sales process to enroll clients into the Wellness Program
• Being the first and final face of hospitality, whether on the phone or in the studio
• Ensuring the client appointment and payment process is brief, painless, and accurate
• Work with our Managers and Massage Therapists to create an environment where clients are the center of the world

Skills:

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• Must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
• Can turn every incident of client criticism to a story of great customer service

Qualifications:

• Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
• Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.

Job Types: Full-time, Part-time

Pay: $17.35 - $19.00 per hour

Expected hours: 20 – 30 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• San Mateo, CA 94401: Relocate before starting work (Required)

Work Location: In person