Crisis & Safety Coordinator

Job Overview:

The IRC is establishing an initiative to improve the adjustment and resilience of victims of crime, survivors of torture and people forcibly displaced from their home country and new to the community. The Mental Health Program Coordinator will serve three main functions:

• Provide specialized and intensive case management support as needed to IRC clients who may be experiencing a mental health or safety concern.
• Work with Clinical Manager to provide consultation and technical support to IRC staff who need assistance with crisis and safety interventions.
• Build the capacity of internal and external stakeholders as it relates to supporting the mental health, adjustment, and resilience of newly arrived refugees.
• Coordinate referrals and services and advocate for access to quality care that is culturally responsive and linguistically appropriate.

Major Responsibilities:

• Provide crisis case management services to a fluctuating caseload.
• Serve as the point person for the office in implementation of crisis and non-crisis pathway interventions for clients experiencing behavioral health concerns, interpersonal violence, substance use disorders and other related mental health issues. The activities may include screening, triage, psychoeducation, safety planning, referrals, care coordination and accompanying clients to their appointments.
• Facilitate or co-facilitate workshops or support groups to support the mental health, adjustment, and resilience of IRC clients.
• Ensure follow-up care for clients of concern and track clinical outcomes with clients who are receiving mental health services in the community by completing quarterly screening, assessment and/or client satisfaction surveys.
• Work with the local office and IRC national leadership to develop or refine mental health and crisis related protocols.
• As needed support or provide intake and assessment to individuals and families.
• Provide training and guidance to IRC staff on behavioral health and trauma-informed practice.
• Enhance and sustain partnerships with community mental health agencies to expand available resources to clients.
• Coordinate with other IRC programs, and other service providers to meet the needs of clients.
• Participate in recruitment, onboarding process and retention of S&W interns and volunteers; supervise S&W interns when appropriate.
• Document activities through case noting and data entry.
• Monitor program activity and quality through oversight and support related to case documentation.
• Evaluate effectiveness of program related to client progress and individual service plan objectives.
• Monitor data quality and track program data.
• Generate accurate and timely reports.
• Complete established training and participate in weekly consultation.
• Follow all policies, procedures, and protocols of the agency.
• Other duties as assigned.

Key Working Relationships:

Position Reports to: Clinical Manager

Position directly supervises: Safety & Wellness Interns

Other Internal and/or external contacts: Mental Health Technical Adviser, Evidence-based intervention trainers, mental health providers and systems

Job Requirements:

Language Skills:

Fluency in English

Bilingual in another language desired but not required

Work Experience:

Two-three years of progressively responsible experience in the mental health/social services sector preferred.

One year of progressively responsible experience in refugee services preferred.

Education:

• Masters’ degree with a focus on mental health or social services -preferred.
• Bachelor’s degree in social work or related field required.

Demonstrated Skills and Competencies:

• Experience in assessing and responding to mental health concerns including suicidal ideation and substance abuse
• Experience in assessing and responding to safety concerns including those related to abuse, neglect, exploitation, and other issues related to interpersonal violence
• Case management experience in a social services environment strongly preferred, ideally with refugees, asylum seekers, and highly traumatized populations
• Experience in providing training, coaching, and/or supervision
• Knowledge of the mental health and social service system in the geographic area
• Experience working with refugees and immigrants strongly preferred; lived experience as a refugee or immigrant highly valued
• Strong understanding of trauma informed care and commitment to client centered, strengths based, and culturally appropriate services
• Outstanding communication and interpersonal skills
• Highly organized with excellent problem-solving skills and demonstrated ability to multi-task, prioritize duties and manage time effectively
• High level of energy, motivation, and dedication to continuously improve service delivery
• Ability to work independently and as a team member in a fast-paced, cross-cultural environment
• Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age
• Ability to follow strict guidelines of client confidentiality and safeguarding
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems

Working Environment:

Standard, professional office environment combined with community-based work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: The IRC offers a comprehensive and highly competitive set of benefits. All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs. Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12-month time period.