Front Desk Associate

About This Opportunity

We’re looking for a part-time Front Desk Associate to join our delightfully nerdy (and kind of weird) fitness family. This position reports to the Office Manager who will be there to provide training, support and tons of hugs (or if you prefer, positively aggressive two thumbs-ups).

This person is primarily responsible for greeting members upon arrival, checking members in, answering phone calls, texts, and emails, light cleaning of the studio, cheerleading and celebrating each member’s daily journey, social media outreach, and business admin along with daily tasks from the Co-owners.

We’re looking for a person who is nice (possibly also quirky) and willing to embrace our philosophy. Creating a magical experience for every person who walks in our doors is an important and challenging job, so you’ll need a passion for and experience with customer service.

About Us

Reimagym provides an uncommon, best-in-class training experience to the people who are most commonly overlooked or ignored by mainstream fitness.

We’re dedicated to ongoing education, training and growth—and it shows up in the outcomes we get with our members. We’re able to provide our members with a revolutionary fitness experience because of our dedication to compassion, understanding, community and fun.

As Medford’s most welcoming and LGBTQIA-friendly fitness space, we provide progressive strength training and client-centered nutrition coaching in a delivery system of quirky imagery, subversive humor, and frequent displays of fabulosity.

We also have the cutest ‘gym dog’ on the block, so that kind of helps as well.

Our Values

Reimagym exists to help people to (re)discover their own inner awesomeness so that they may live their own best and most badass lives. We are here to serve those who are most often alienated or ignored by the fitness mainstream. Embracing community, compassion and a sense of fun is the core of our approach, informing all that we do. We believe we can get 1% better every day.

Roles & Responsibilities

The Basics:

• Acknowledging each member by name upon arrival
• Working with and creating spreadsheets, internal promotional flyers and other informational documents
• Posting to Reimagym’s social media platforms. Sharing videos, photos and creating images in 3rd party apps for highlighting members and the gym
• Following up with text, email and phone communications with members and potential members
• Processing memberships and other related requests through our member management software
• Opening and Closing the studio
• Maintaining a clean and professional appearance within the studio
• Taking at least one fitness class per week at the studio outside of scheduled shifts
• Assisting the Co-Owners with additional tasks as needed.

The Secret Sauce:

• Generally holding space for our members to be their full selves.
• Cheerleading and celebrating each member’s daily journey.
• Making magic every day with your energy and magnificent humanity.

Ideal Skill Set/Prior Experience

• Customer Service Experience strongly preferred
• Excellent verbal and written communication skills in English
• Detail-oriented, conscientious, and incredibly dependable
• Must work well in a team environment (plays well with others)
• Basic knowledge of Mac computer systems

Compensation

The starting pay rate for this job is $20/hour.

All Front Desk Associates receive a complimentary Unlimited Fitness Classes membership/week.

Schedule

This is a part-time role (12-15 hours/week) for now. As we grow, there is a possibility for the role to expand.

Shifts needed: Mornings from 9 am – 1 pm and evening 3:45pm – 8:15pm Monday through Friday and Saturday 8am – 12:15 pm. Opportunity to grow into more hours as our business grows. These shifts are subject to change based on business needs.

What Next?

Does this all sound like a fit? Then we want YOU! Forget cover letters. If you think you've got what it takes, send us a 60 second video, along with your resume formatted as a PDF, explaining your relevant skills and why you want to work at Reimagym.

Feeling weird about the video idea? Send us a 60s audio recording instead.

Message us through Indeed to learn where to send your video-or audio-file.

Hint: It's the contact email address on our website.

Test to see if you've read this thoroughly: include the line "I want to make customer service magic!"

At Reimagym, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees and our community. Reimagym is proud to be an equal opportunity workplace that prohibits discrimination and harassment of any kind.

Employment with Reimagym is at-will according to MA law.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 12 – 15 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• Evening shift
• Morning shift
• Rotating weekends

Work setting:

• In-person

Ability to Relocate:

• Medford, MA 02155: Relocate before starting work (Required)

Work Location: In person