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Form of work
SalaryFront Desk Associate
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. There will be 2 mandatory afternoon shifts for this position. They are Saturday and Sunday, 3pm to 10pm. Other shifts can be flexible depending on availability. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Maintain updated records of bookings and payments
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how Online Travel Agency (OTA) websites operate
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: No less than 21 per week
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Holidays
- On call
- Overtime
- Weekends as needed
- Weekends only
Work setting:
- In-person
Experience:
- Hotel Front Desk: 2 years (Required)
Work Location: In person
