Front Desk Associate

Job Overview:
We are seeking a friendly and customer-oriented Front Desk Agent to join our team. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Assist with reservations
- Process payments and maintain accurate records
- Collaborate with other departments to ensure guest satisfaction

Requirements:
- Previous experience in a customer service role, preferably in the hospitality industry
- Excellent communication skills, both verbal and written
- Strong phone etiquette and ability to handle multiple phone lines
- Proficiency in using reservation systems and other related software
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and ability to remain calm under pressure

We offer competitive compensation and benefits packages for our employees. If you are passionate about providing exceptional customer service and creating memorable experiences for guests, we encourage you to apply for the position of Front Desk Associate.

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Free parking
• Paid jury duty
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekends as needed

Work setting:

• In-person
• Resort

Ability to Relocate:

• Navarre, FL 32566: Relocate before starting work (Required)

Work Location: In person