Front Desk Associate

Job Overview:
We are seeking a friendly and professional Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience during their stay. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:
- Greet guests with a warm and welcoming demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and room assignments
- Process payments and maintain accurate records
- Maintain a clean and organized Front Desk area
- Collaborate with other departments to ensure guest satisfaction
- Perform night audit duties as required

Requirements:
- Previous experience in a Front Desk or customer service role preferred
- Excellent phone etiquette and communication skills
- Strong attention to detail and problem-solving abilities
- Knowledge of hospitality management systems (e.g., property management software)
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Bilingual or multilingual skills are a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent

Join our team and enjoy the benefits of working in the hospitality industry. We offer competitive pay, opportunities for career advancement, and a supportive work environment where your contributions are valued.

Note: This job description is intended to provide an overview of the responsibilities and requirements of the position. It is not all-inclusive and may be subject to change to meet the needs of the business.

Job Type: Part-time

Pay: $16.00 - $16.50 per hour

Expected hours: 16 – 24 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Holidays
• Morning shift
• On call
• Overtime
• Weekends only

Work setting:

• In-person

Work Location: In person