Front Desk Associate

Front Desk Associate

Do you have a passion for the beauty industry? How about being part of a team that empowers others to build or increase their self-confidence to their greatest potential?
If your answers are yes, please read on.

The Front Desk Associate role is responsible for efficiently executing day to day Front Desk operations, appropriately managing appointments via an online point of sale system, and maintaining salon cleanliness standards. This includes ensuring that clients have an elevated experience throughout their appointment by creating a warm and welcoming atmosphere. This would be done by greeting all clients and offering refreshments upon arrival as well as assisting in the checkout process upon service completion. The successful candidate will be able to take initiative in a fast paced environment and has exceptional organizational, time management, and communication skills. In this role, the candidate must maintain a professional appearance and exemplify the Chromatique Culture. The ideal candidate for this position has a flexible schedule, a positive attitude, and the ability to work well under pressure.

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Essential Duties May Include:*

• Greet all clients upon arrival, assist with getting them seated, and offer refreshments
• Anticipate and address all client support needs
• Management of telephone and email communications with clients
• Confirm upcoming appointments for clients via telephone and email
• Appropriately process cash and credit card transactions
• Maintain salon professionalism and Chromatique culture standards at all times
• Report facility maintenance and repair requests to the assistant manager
• Participation in all salon and one on one meetings and training
• Receiving and checking in inventory deliveries
• Appropriate management of appointment bookings and staff schedules
• Maintaining and ensuring accurate customer records with contact and billing information
• Follow and maintain overall salon cleanliness best practices
• Manage salon laundry service and delivery to other locations

Non- Essential Duties:

• Other duties as assigned by assistant or general managers

Required:

• Basic computer knowledge with proficiency in Microsoft Office
• Ability to handle monetary transactions
• Experience working in a fast paced, client-facing environment

Required Knowledge, Skills, and Experience Needed:
To be successful in this position you will need to be a quick learner with a keen eye for detail. Exceptional written and verbal communication skills are essential for facilitating effective interactions between team members as well as with our diverse clientele. The ability to understand and anticipate client needs, coupled with the dedication to deliver an elevated and luxury experience is paramount for this role.

The ideal candidate for this position must be a highly organized, self-motivator with the ability to efficiently multi-task and manage their time. We are looking for an individual who is personable and enjoys making connections with people in a fast paced environment. This invidiual should maintain a positive attitude and composure in high-pressure situations, consistently demonstrating innovative thinking to provide prompt and effective resolutions.

Collaborative and Supervisory Demands:
This is a highly collaborative and communicative position. It requires constant and effective communication with clients, team-mates, and management to maintain day to day operations and to effectively address possible problems and solutions.

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Physical Demands:*
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This position, throughout each day, will predominantly be required to sit, stand, and walk. While performing duties of this job, the employee will regularly be required to use a computer keypad and keyboard, talk and hear, and lift packages from Fedex and UPS. Required motor skills to perform basic cleaning duties such as sweeping, dusting, vacuuming and scrubbing will also be necessary for success in this role.

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Working Conditions:*
This is an indoor-based position located in a salon environment. The noise level in the work environment is typically moderate to high.

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Other Duties:*
Please note this job description is not designed to represent a comprehensive listing of activities, duties or responsibilities that are required of this position. Other duties, responsibilities and business-related activities may be assigned or modified as determined by management. This role is an entry level position with opportunities for advancement dependent upon overall role performance.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour