Front Desk Associate Fremont (Part-Time, Non-Seasonal)

Benefits

Pulled from the full job description

• Simple IRA Savings Account with 3% Employer Match
• Paid Sick Time
• Opportunity for Team-Based Bonuses
• Free Gym Membership with unlimited gym and class access
• Free Plus 1 who also has access to unlimited gym and classes
• Complimentary locker room amenities, showers, and sauna
• Consistent Set of Shifts Each Week
• 25% off store merchandise
• Show off your stylish employee shirt, wear closed-toe shoes, and the rest is up to your picking. Jeans, shorts, jackets, hats, tattoos, piercings, blue hair..... you be your own professionally expressive self
• Semi-Annual pay raises

Qualifications

Must be at least 18 years old (our members must be at least 18+ as well), and be able to twist, squat, reach, and bend to lift up to 45lb weights and be on feet for extended periods of time.

Non-Seasonal, For Candidates who intend to be here at least 6+ months

Need to be Consistently Available for their Set of Shifts.

We're looking for fitness enthusiasts who are eager to share their love of fitness and help empower those around them to achieve their fitness goals! We're hiring (1) New Part-Time Teammate to join our customer service team at our Fremont (FRE) location. Candidates must be available for all hours within the set shifts they would be hired for.

Set of Shifts (21 hours):
Tues @ 2pm - 10pm (w/ 60 min break)
Weds @ 2pm - 10pm (w/ 60 min break)
Thurs @ 2pm - 10pm (w/ 60 min break)

Experience:

• Customer Service, 2 years (Preferred)
• Managing emails, calendars, Microsoft Word/Excel
• Excellent communication and organizational skills
• Experience with MindBody Software, Outlook, Microsoft Teams, and Google Drive is a plus

Education:

• High school Diploma or equivalent (Preferred)

Application Question:

• We'll only consider applicants who apply via the guidelines in the job description under "How to Apply". Have you followed those guidelines? (null)

The Company

Flow Fitness is one of Seattle's premier fitness clubs, providing highly-effective personal training, a wide variety of classes, access to top of the line strength and conditioning equipment, and locker rooms fully stocked with amenities and complimentary towel service. More than just a gym, we’re a place where people come together, creating a community that works hard, shares a life well lived, and gets stronger by lifting each other up. Our mission is to provide the teaching, tools, motivation, and location that people love in order to help anyone move more every day to live a life of fun and fulfillment.

How To Apply

We're accepting applications through 1/7/24. After phone screenings, in person interviews will be conducted throughout this time with the final hiring decisions being made by 1/7/24 or sooner. Training starts 1/14/23 but can begin asap, depending on your availability and acceptance of the position, and is on a flexible schedule. Your official shifts will begin once your training is complete.

Email your application to axel[at] flowfitnessseattle [dot] com . Subject: "Your Name" Job Application. Attach a copy of your resume & in the body of your email, your work availability including the shifts you're applying for, any time off requests you many need over the next 90 days, and few days/times that would be good to call you for a phone interview ;) FYI, we are on adjusted hours around major holidays and will be completely closed on 12/25/23.

Full Job Description

We're looking for a Part-Time Front Desk Associate to join our customer service team, supporting an environment and community for people to improve their quality of living through health and fitness.

About the Job

We're hiring (1) Front Desk Associate position to work at our Fremont location:

710 N 34th St. Seattle, WA 98103

Opening, Mid, and Closing Times

All Front Desk staff have a consistent set of shifts for Mon-Fri between 5 AM - 10 PM and/or Weekends 7:30 AM - 7 PM.

At least 20-30 hours of paid training between on a flexible schedule. Your official permanent shifts would start that week after or sooner based on availability/training.

Once you've fully learned the ins and outs, you'll be responsible in creating impactful and life changing experiences for our members through your friendly, approachable, and confident customer service attitude.

You'll greet by name and get to know the lives of our members, answer phone calls, check and return emails, resolve member questions, and wave to members as they leave. Between conversations, you'll ensure the gym floor is organized, equipment is wiped down, classes are set up, and the locker rooms are clean, tidy and fully-stocked.

You'll advocate for the members, taking action and communicating their wants and needs within the company. For each new visitor to our facility, you'll deliver an amazing first impression and accurate representation of the gym's benefits, tailoring information for each individual. You'll assist them in signing up for membership, which involves outreach to follow up on inquiries or provide additional information. You'll also be responsible for upselling them services when it's appropriately in their best interests, and you'll show them how to fully use their membership so they can maximize their gym experience.

You protect the integrity of the business, allow paying members and employees only to use the gym, stay up-to-date about our services and internal policies, keep the cash register balanced, and protect the privacy of members' accounts. You proudly uphold the mission and core values of the company.

About You

You share our energy and enthusiasm for creating the best experience for our clients. You're reliable to work your shifts and flexible to help your teammates with coverage. You listen attentively, have a curiosity for learning, prefer staying busy, enjoy problem solving, love being around people, and are honest and transparent. You strive to execute tasks with high quality and can simultaneously stay organized, have a strong memory for recalling important information, and maintain a positive attitude. You can be concise, relaxed, friendly, and incredibly helpful even when crunched for time. You promote health and fitness as a lifestyle.

You intuitively have:

TECHNIQUE – A strong attention to DETAIL and focus on the little things that create IMPACT.

ENDURANCE – Work TIRELESSLY to exceed the expectations of others.

STRENGTH – Work as a TEAM to accomplish tasks both big and small.

SPEED – Are PROACTIVE, act with a sense of urgency and PURPOSE.

FLEXIBILITY – Open to change, ADAPT quickly, and look to INNOVATE.

FUEL – Value KNOWLEDGE and strive to educate, as well as learn.

HEART – Are COMPASSIONATE towards others and absolutely LOVES what they do.

RECOVERY – Believe in SELF CARE both mentally and physically, so that you can live to fight another day.

We strongly encourage candidates of all different backgrounds and identities to apply. We're eager to diversify our company and introduce new perspectives. We're committed to building a supportive place for you to work and fulfill your life goals while being yourself.

Pay + Benefits

For hourly pay, we've found that the best customer service has come from all kinds of backgrounds and can't be narrowed down to length of time in the field or history working in a gym. But rather your time here at Flow Fitness does unveil how great and talented you are. This is why every Front Desk Associate will begin at $20, and in the new year at $21, and will receive every 6 months there after a $.25 raise increase for standard of excellence + the opportunity for an additional $.25 for high performance. Our benefits are aimed to support a life well lived at and away from work. We want you here long-term because you want to be and love it here.

• Simple IRA Savings Account with 3% Employer Match
• Paid Sick Time
• Opportunity for Team-Based Bonuses
• Free Gym Membership with unlimited gym and class access
• Free Plus 1 who also has access to unlimited gym and classes
• Complimentary locker room amenities, showers, and sauna
• Consistent Set of Shifts Each Week
• 25% off store merchandise
• Show off your stylish employee shirt, wear closed-toe shoes, and the rest is up to your picking. Jeans, shorts, jackets, hats, tattoos, piercings, blue hair..... you be your own professionally expressive self
• Semi-Annual pay raises
• A team of people who care about you, and you care about them :)

If you want to join us in our pursuit to make fitness a positive experience everyone's lives, please apply! We look forward to hearing from you!

Job Type: Part-time

Pay: $20 per hour

COVID-19 considerations:
Masks & gloves provided, lots of cleaning supplies available, above the bar safety standards that are in accordance with state requirements, extra cleaning shifts done by all staff.

Job Type: Part-time

Pay: From $20.00 per hour

Expected hours: 25 per week

Benefits:

• Employee discount

Shift:

• Day shift
• Evening shift

People with a criminal record are encouraged to apply

Application Question(s):

• We're looking for applicants who intend to be here for at least 6+ months (not a temporary or seasonal position). Are you looking to work here for at least 6 months?
• The shift times you're applying for are a steady, consistent set of hours that won't change (unless our operational hours change, or you voluntarily cover for another staff member on vacation). If you're enrolled in school, you must be able to work your class schedule around your consistent work schedule. Can you commit to the set of shifts you're applying for on a weekly bases?
• To make sure we're properly staffed, all time offs within the first 90 days of hire must be approved prior to hire. After your first 90 days, you're eligible to request time off. Do you have any time off requests within 90 days? If so, please list.
• Please provide a range of dates and times in which you could be reached for a phone interviews.
• The initial training takes about 20-30 hours on a flexible schedule that works with what you currently have going on. Aside from the training hours, how soon could you begin your official set of shifts?
• What other availability might you have to help with coverage from time to time, outside your official shifts?

Work Location: In person