Address
Form of work
SalaryResponsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accuracy of information - Answer phone calls and respond to guest inquiries, providing excellent customer service - Assist guests with reservations, changes, and cancellations - Handle guest complaints or concerns, escalating to management when necessary - Maintain a clean and organized Front Desk area - Process payments and maintain accurate records - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties as needed Experience: - Previous experience in a similar role preferred - Strong guest relations skills with a focus on providing exceptional service - Bilingual/multilingual abilities are a plus - Knowledge of hotel operations and guest services - Familiarity with hospitality management systems and phone systems - Excellent communication skills, both verbal and written - Ability to handle difficult situations with professionalism and tact - Attention to detail and strong organizational skills Join our team of dedicated professionals in the hospitality industry! As a Front Desk Agent, you will play a vital role in ensuring our guests have a positive experience from the moment they arrive. We offer competitive pay, opportunities for career advancement, and a supportive work environment. Apply today to join our team! Note: Please do not include any personal contact information in your application.
Job Types: Full-time, Part-time
Pay: $10.00 - $11.00 per hour
Expected hours: No less than 40 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Work setting:
- In-person
Work Location: In person
