Front Desk And Retail Associate

Lafayette, LA

Field Trip Facilitator: $9.00 - $13.00/ hr DOE

Hours: Part-time/ Tuesday - Friday 9:00 am - 5:15 pm/ Non- exempt

Supervisor: Guest Experience Director

Location: Children's Museum of Acadiana, 201 East Congress St., Downtown Lafayette, Louisiana 70501

The Front Desk and Retail Supervisor will collaborate with the Guest Experience Director and act as a resource for all floor staff, volunteers, and visitors. They also manage the Gift Shop, including but not limited to purchasing new items, performing a monthly inventory, and the general appearance and organization of the Gift Shop. In addition, this position carries out cash-handling policies; acts as a day-of liaison for facility rental clients and vendors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

● Greeting visitors; creating a welcoming start to the visitor's experience in the museum

● Processing all transactions (cash, credit cards, checks)

● Opening and closing the registers, balancing bank deposits, preparing change orders, and daily register sales reports for the Business Manager.

● Answering questions about Museum membership, birthdays, and admission

● Communicating with all frontline staff and serving as the central hub of information

● Restocking, merchandizing, processing inventory, and light cleaning in the Museum Store.

● Other duties as assigned

QUALIFICATIONS

● Advanced communication and problem-solving skills with the ability to stay composed in stressful and complex situations.

● Museum or nonprofit experience desired

● Cash Handling Experience

● Proficiency in Microsoft Office and other standard office software, systems, and collaboration tools.

● Excellent written and verbal communication skills.

● Ability to think strategically and creatively, but also pragmatically and with careful attention to detail.

● Ability and willingness to take initiative, problem-solve, and do what it takes to get the job done.

● Great interpersonal skills and ability to represent the organization and work collaboratively with diverse staff, Board, volunteers, vendors, and the public.

● Commitment to the mission, vision, and values of the Children's Museum of Acadiana.

PHYSICAL REQUIREMENTS:

● Sitting or standing for extended periods

● Lifting objects up to 25 pounds with or without assistance

● Noise level is generally moderate

● Indoor and outdoors in varying temperatures

Children's Museum of Acadiana is an Equal Opportunity Employer (EOE) dedicated to diversity, inclusion, accessibility, and equity. Qualified applicants are considered for employment without regard to age, race, religion, national or ethnic origin, gender identity and/or expression, sexual orientation, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. Everyone is encouraged to apply for available employment to ensure our staff reflects the diversity of our visitors and surrounding communities.

ABOUT US:

The CMA is Committed to:

• Serving young children, ages ten and under, and their families through hands-on interactive exhibits, projects, and programs.
• Providing engaging exhibits, projects, and programs that teach cultural understanding, positive social interaction, and celebrating diversity.
• Reaching a broad audience and encouraging exploration, imagination, curiosity, and creativity while learning by doing.
• Meeting and exceeding the Louisiana school curriculum benchmarks.
• Serving as a gateway to other cultural institutions and community programs.
• Supporting a diverse staff and Board of Directors who share a commitment to children and who bring creativity and expertise to the CMA.

Job Type: Part-time

Pay: $9.00 - $13.00 per hour

Expected hours: 32 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends
• Weekends as needed

Experience:

• Cashiering: 2 years (Required)

Work Location: In person