Hotel Front Desk Associate

We are looking for a Professional Dependable Hotel Front Desk Agent with Marriott experience to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Job Requirements

Major Function:

Responsible for assisting guests efficiently, courteously, and professionally in all Front Desk related functions

Essential Function:

• Provide the highest level of service to the guest at all times
• Promptly and effectively deal with guest requests and complaints; inform management of same
• Check guests in and out in a friendly manner
• Accurate posting of guest charges and compute guest bills using PMS
• Collect payment and make change for hotel guests following proper cash-handling procedures as required
• Post, correct, or adjust charges to guest accounts as necessary
• Handle mail/faxes and messages per established procedures
• Promote and be knowledgeable of brand standard loyalty program
• Develop a thorough knowledge of hotel, room locations, amenities, selling strategies, and local area
• Accurately handle future and same-day reservations
• Answer switchboard in accordance with standards of proper telephone etiquette
• Block rooms and handle special requests
• Offer and properly handle wake-up call requests
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Open and close shift, make cash drops, ensure all credit cards, cash and change are balance throughout shift
• Have knowledge of groups and local current events
• Promote local area and businesses
• Communicate with Sales, Engineering, and Housekeeping department as needed
• All other duties as assigned by a supervisor or a manager, or of which you are capable

Customer Service Function:

• Acknowledge a guest immediately with a smile and a friendly greeting using the 15/5 rule
• Handle guest requests immediately
• Take initiative to offer assistance or answer questions throughout the hotel
• Stop personal/business conversations among Associates in order to assist guests
• Demonstrate self-confidence, positive Attitude, and enthusiasm
• Offer improvement ideas and acknowledge good performance of others
• Practice safety standards at all times
• Comply with all rules and regulations of the company and those as outlined within the Associate Handbook
• Wear proper uniform and nametag at all times in accordance with the Standards of Appearance
• Provide a professional image for our guests by keeping a proper attitude toward co-workers, promoting teamwork, and helping to maintain cleanliness and orderliness in all areas of the hotel

This company is an equal opportunity employer.

Job Types: Full-time, Part-time

Salary: $10.00 & up /hour Depending on level of experience within Marriott and knowledge of FOSSE

Job Types: Full-time, Part-time

Pay: From $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Front desk: 1 year (Required)

Work Location: In person