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SalaryFront Desk Associate
Responsibilities
The Front Desk Associate provides a critical first impression to our guests and has a natural passion for delivering exceptional guest service. The Front Desk Associate focuses on guest satisfaction and on maintaining strong working relationships and effective communication among all resort departments.
Expectations
The Front Desk Associate greets, welcomes, and directs guests appropriately for lodging, activities, food service, and retail. Active listening skills are used to understand the individual needs of each guest. Nonverbal skills are required to identify guests’ satisfaction or dissatisfaction with their stay.
All Adventures on the Gorge employees are expected to help achieve our vision of leading the world outdoors by extending hospitality at all times, providing assistance where needed, and championing a one-company mindset.
Duties
- Welcome guests with advance reservations upon arrival
- Receive walk-in guests, provide assistance, and create new reservations.
- Perform all check-in and check-out tasks for lodging.
- Manage and/or modify existing guest reservations.
- Provide information about the resort, activities, available lodging options, amenities, and rates.
- Provide information about local amenities and attractions.
- Upsell additional facilities and services, when appropriate.
- Verify guest identities as necessary.
- Process cash and credit card transactions accurately and confidentially.
- Fulfill and accommodate special requests when possible.
- Answer incoming calls; provide information, redirect, or take messages, as appropriate.
- Direct or escort guests to specific areas or offices of the resort.
- Respond to complaints in a friendly, timely, and professional manner.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and fully furnished.
Qualifications
Required:
- Ability to work independently with minimal guidance and as a part of a team
- Ability to work efficiently while giving attention to detail
- Exceptional organization skills
- Basic written and verbal communication skills
- Strong interpersonal and customer service skills
- Basic knowledge of computers
- Excellent phone skills
- Ability to be friendly while remaining professional
Preferred:
- Experience in a hospitality setting
- Excellent written and verbal communication skills
- Demonstrated organizational ability and time-management skills
- Experience with property management software
- Working knowledge of and relevant experience in the outdoor adventure industry
Other Information
- Physical demands and environment:
- Prolonged periods sitting at a desk, working on a computer, and talking on the phone.
- Ability to stand, walk, stoop, bend, and lift items weighing up to 25 pounds at times.
- Flexibility in work habits and work schedule is required.
- This document describes the position currently available. It is not an employment contract. Our company reserves the right to modify job duties and descriptions at any time.
